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Adding phone numbers to Call Protect

benrm
Hooked
Posts: 6
Registered: ‎13-06-2014

Adding phone numbers to Call Protect

To add a number to call protect do I have to answer the call on my handset or can I let it ring until they ring off and then add it using 1572? 

I'm unable to connect to 1572 although call protect shows as being active in my account.

6 REPLIES 6
jab1
Aspiring Legend
Posts: 10,547
Thanks: 3,471
Fixes: 123
Registered: ‎24-02-2012

Re: Adding phone numbers to Call Protect

Hi @benrm . That looks like a two-part question Smiley

If you want to add a number to the blocked list, unfortunately you do have to at least accept the call, although if you know it is fake/unwanted, just accept it, then close the connection without speaking, then you are able to 'add last accepted call to the blocklist'

What happens if you try to access 1572?

John
benrm
Hooked
Posts: 6
Registered: ‎13-06-2014

Re: Adding phone numbers to Call Protect

I get the message 'this service cannot be connected'

jab1
Aspiring Legend
Posts: 10,547
Thanks: 3,471
Fixes: 123
Registered: ‎24-02-2012

Re: Adding phone numbers to Call Protect

Ah - OK. In that case you need to contact Plusnet and ask them to remove/reinstall and activate it. This is a recurring problem with a simple solution.

John
198kHz
Seasoned Hero
Posts: 5,548
Thanks: 2,494
Fixes: 36
Registered: ‎30-07-2008

Re: Adding phone numbers to Call Protect

@benrm When it's up and running, you may find this useful if you haven't seen it -

 

Call Protect PDF

If you want the best seat in the house, move the cat
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BT technician (Retired)
linduf
Dabbler
Posts: 16
Thanks: 5
Registered: ‎13-11-2007

Re: Adding phone numbers to Call Protect

Thank you so much for the spreadsheet of 1572 options, very useful and hopefully will help me stop many nuisance international calls at least. I hadn't found my way into the Option 4 settings menu.

198kHz
Seasoned Hero
Posts: 5,548
Thanks: 2,494
Fixes: 36
Registered: ‎30-07-2008

Re: Adding phone numbers to Call Protect

👍🏿

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)