Adding line rental saver
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Adding line rental saver
07-12-2013 5:57 PM
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According to plusnets site we can add line rental saver to any package but were told that's not the case
•you can add Line Rental Saver to any of our broadband and phone packages.
Has anyone else had this problem or been able to successfully add on line rental saver to a evening call package?
Still waiting to here back from plusnet but our support questions haven't had a reply since Wednesday
Cheers
Re: Adding line rental saver
07-12-2013 6:01 PM
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I assume that the automated system can't handle the change.
I would normally suggest phoning but given the horrible wait time I wouldn't bother
I am surprised that you haven't had a reply but hopefully it will be picked up here on Monday
Re: Adding line rental saver
07-12-2013 11:22 PM
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Free weekend calls on Plusnet weekends plan are not included if line rental saver is set-up.
Re: Adding line rental saver
07-12-2013 11:45 PM
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The customer/end user can't add that free e&w calls package to their account via the PN Member Centre as far as I know.
There could be an app link to do that just like there is to check the LRS via the MC, who knows?.
Re: Adding line rental saver
08-12-2013 8:23 PM
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It does sound possible by the link jetstar shown "•Not available with Line Rental Saver. Customers on this plan will be switched to Line only if Line Rental Saver is taken"
Unfortunately still no reply and yea the wait times on the phone get a bit to much Properly give them a call next week if I don't hear soon
Re: Adding line rental saver
10-12-2013 1:46 PM
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Cheers,
David
Re: Adding line rental saver
10-12-2013 2:06 PM
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Re: Adding line rental saver
10-12-2013 4:10 PM
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Re: Adding line rental saver
10-12-2013 4:47 PM
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Re: Adding line rental saver
10-12-2013 6:24 PM
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Edit:- I just have the LRS and no calling plan, wasn't told any different.
Probably the service terms need updating
Edit 2:- on second thoughts possibly "Voice" only is an actual calling plan [cough] where you pay the connection charge and X pence a minute for the call in PN's telecom world?
Re: Adding line rental saver
10-12-2013 6:58 PM
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The way it was explained to me was it's £131.88 for no calls but to pay for any time calls as I do it's £137.88. So actually my understanding is, my calls in effect don't cost me £4.50pm as an existing customer but £4.50pm plus the extra £6.00 pa because I pay for calls.
It's not the cost that botheres me but the way it's marketed appears absurd.
Re: Adding line rental saver
10-12-2013 10:48 PM
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http://www.plus.net/support/phone/home-phone-faq.shtml#callPlans
Re: Adding line rental saver
11-12-2013 6:50 AM
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Re: Adding line rental saver
23-12-2013 5:29 PM
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