Adding caller id and call protect

[#1]

I've been trying to add these call features since 4.11.2021 (yes 2021 !). Ever since the call feature system shows "awaiting activation which should be within 24 hours" (JOKE). Have raised 4 questions and 2 complaints since then ... all with no feedback or noticeable results. So

1. can some one PLEASE help to add these features

2. Why does Plusnet automatically ignore questions?

Thanks

[#2]

Hi @androzz

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

I can't find any accounts with the details on your forum profile. Can you drop me a PM with your full address and postcode so I can try and locate the account that way?