Adding any new "free call" countries to Anytime package?
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Adding any new "free call" countries to Anytime package?
22-12-2012 4:47 PM
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Re: Adding any new "free call" countries to Anytime package?
24-12-2012 11:11 AM
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The countries with free calls are the 20 most popular destinations on the planet, if the Philippines becomes one of those countries then I believe we'd include it - though I'm afraid I'm not sure how that decision is made.
Re: Adding any new "free call" countries to Anytime package?
24-12-2012 1:13 PM
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Also, on a more serious note I think your "Call Costs" page is a little confusing. Your link near the top of the page to the top 35 destinations takes you to the right list but the note BELOW the list stating that you get 300 minutes free then refers to the list BELOW which is in fact the 43 countries where you get a 25% discount on the £4 package. Some clarification and corrections needed?
And I wonder how many calls there are from UK to the Vatican City?
Anyway, Happy Christmas to you all at PlusNet and a prosperous New Year.
Re: Adding any new "free call" countries to Anytime package?
24-12-2012 2:33 PM
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Re: Adding any new "free call" countries to Anytime package?
24-12-2012 2:44 PM
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Cheers.
Re: Adding any new "free call" countries to Anytime package?
26-12-2012 9:24 AM
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Re: Adding any new "free call" countries to Anytime package?
26-12-2012 1:28 PM
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Anyway I'll have a little 50p bet with you that the UK makes more calls to the Philippines than to the Cocos Isalnds and Christmas Islands combined!! Remember all those hospital, hotel staff etc working here, not to mention Brits married to Philippinas!
Re: Adding any new "free call" countries to Anytime package?
27-12-2012 10:59 AM
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The source for all the figures I quote for telephone usage comes directly from our calls database which holds 13 months' of data. I always break things into proportions in order to protect commercially sensitive information so I can take a look at Cocos / Christmas vs. Philippines for you - no bet though!
Re: Adding any new "free call" countries to Anytime package?
27-12-2012 2:20 PM
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When I was searching for the relevant stats by country I did come across a European Union site (where else?) which showed a link to data on international calls by destination country but could not fathom out how to get to the actual document. Perhaps this would provide more representative data for your top 35 (not 25) countries? Or, since you are owned by BT, surely they should have the data and just for traffic from UK?
Re: Adding any new "free call" countries to Anytime package?
03-01-2013 10:59 AM
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I've run the numbers by our Propositions team and they're going to look into them further but on first glance I don't think the Philippines would be added to the top 35 due to the wholesale costs of the calls.
P.S. Calls to the Philippines outnumber those to Cocos / Christmas Islands by more than 100:1!
Edit: Props have confirmed, wholesale costs are too high to add Philippines, sorry!
Re: Adding any new "free call" countries to Anytime package?
03-01-2013 3:52 PM
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Happy New Year to you and your colleagues and thanks for your reply and your candour. I mistakenly took your "top 35 international destinations" as being the most called or most popular (same thing). As indeed did your colleague Matt Taylor in his reply #1 above where he refers to the list as being of the "most POPULAR destinations on the planet". Your marketing guys seem to have been very clever with the wording here. So your TOP 35 are not your most POPULAR 35 but the CHEAPEST 35?? Perhaps the good honest straight-talking Yorkshire folk at PlusNet could make this a little clearer on the website? Then we would not be so puzzled by the appearance in the list of our old friends the Cocos Islands and Christmas Islands! I notice your job title is in Revenue Assurance so perhaps I should not be surprised at your explanation. (BTW I think it should read "formerly" not "formally").
But seriously, if Justcall and other similar outfits can make a profit out of calls to the Philippines at 9p/13p land/mobile surely PN/BT can do something similar? Worth a look? Please?
Re: Adding any new "free call" countries to Anytime package?
03-01-2013 4:59 PM
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Other providers are able to negotiate their own terms with wholesalers and the price that Justcall sell calls for would not be viable for us. Whilst I have no knowledge of the workings of these sort of call providers, I expect they negotiate low cost VoIP routes to trunk providers. Unfortunately this isn't something that we are able to do.
P.S. It is 'formerly', I like to make myself look stupid from time to time 😛
Re: Adding any new "free call" countries to Anytime package?
03-01-2013 5:36 PM
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Re: "stupid". Sorry. Just once an editor always an editor. So please get the note at the bottom of the top 35 list changed to read "above" not "below" or leave the text as is and move the whole note to the top of the list!
One more thing. Are the prices in the list of discounted countries the gross prices or the discounted ones? I assume they are gross but it does not say as far as I can see.
Thanks for your replies anyway.
Re: Adding any new "free call" countries to Anytime package?
04-01-2013 11:53 AM
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Re: Adding any new "free call" countries to Anytime package?
05-01-2013 12:27 AM
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