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Adding Call Plan to package

Grafter
Posts: 158
Thanks: 2
Registered: ‎22-07-2009

Adding Call Plan to package

We used to have a call plan with our broadband and telephone package but decided to take it off.  How do we go about adding it again, if we wanted to?, in the future.  When I go into change product there are no call packages on the option to change broadband.
3 REPLIES 3
Champion
Posts: 3,201
Thanks: 176
Fixes: 46
Registered: ‎10-04-2014

Re: Adding Call Plan to package

Hi Charley,
It should give you the option to "Keep this product". If you select that, then it should take you to a selection of phone packages.
Let me know if there are any problems, and I can change your account from our side.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Grafter
Posts: 158
Thanks: 2
Registered: ‎22-07-2009

Re: Adding Call Plan to package

Hi Matty, when I go I to keep this product and select it, it takes me to my current phone package but there are no options to change it.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Adding Call Plan to package

Hi Charley,
That does seem odd. Can you open a ticket on your account here stating which phone package you'd like to change to and I can arrange that to take effect on your next billing date?