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Add on pricing not clear?

Biddi
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Posts: 1
Registered: ‎23-03-2020

Add on pricing not clear?

So I recently became a Plusnet customer and included weekend & evening calls for an extra £5 a month.  Now I'm thinking I might change that to the anytime calls included feature.  But the pricing is unclear to me.  It shows as £9 a month.  Is that in addition to the £5 I already pay?

 

Thank you

3 REPLIES 3
198kHz
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Registered: ‎30-07-2008

Re: Add on pricing not clear?

Welcome to the forum.  😁

'Anytime' includes evenings and weekends.

It's a change of call plan, so you'll pay £9 instead of £5

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jab1
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Registered: ‎24-02-2012

Re: Add on pricing not clear?

Welcome to the forum @Biddi The simple answer is no. If you opt for anytime calls, the E+W component is replaced by anytime.

Note the change will only take effect from your next billing date, and you will be unable to make any further changes until after that time.

 

HTH

@198kHz beat me to it.

John
EdWeasley
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Registered: ‎09-03-2020

Re: Add on pricing not clear?

Hi @Biddi,

 

Thank you for taking your time to get in touch.

 

I can see that you have already received a response in regards to the call plan. If you would like any further information about the plans available and the call charges the following link should help. https://www.plus.net/help/legal/residential-phone-tariffs/

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team