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Add Call Diversion doesn't work

FIXED
southerner
Aspiring Pro
Posts: 634
Thanks: 66
Fixes: 1
Registered: ‎27-11-2013

Add Call Diversion doesn't work

Been trying to add a set of Call Features over the past few days -

Std voicemail

Plusnet Protect

Caller Display

Call Diversion

The problem is if Call Diversion is included the order it gets stuck in the system with 'an error' and it also knocks out the other 3 features.

I called in a couple of days ago & I thought it was fixed but it turns out the agent just removed Call Diversion from the order to allow it to complete adding the other 3 features. When I tried to add Call Diversion back again the order got stuck in the system again with 'an error' and my other 3 features got knocked out again.

Please could someone at Plusnet take a look?

4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Add Call Diversion doesn't work

Fix

Hi @southerner 

I'm really sorry for the mess here.

I've manually placed an order to activate Call Divert, which should start working within the next 24 hours. Once that's completed, I'll make sure your account is updated to show those 4 call features as active.

Let me know if there are any further issues.

(edit)

Call features are now showing as active and call divert should be working.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
southerner
Aspiring Pro
Posts: 634
Thanks: 66
Fixes: 1
Registered: ‎27-11-2013

Re: Add Call Diversion doesn't work

@Gandalf I think I have run into this problem again. Is there any chance you could clear it for me again? Many thanks.

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Add Call Diversion doesn't work

Hi @southerner we've got this order replaced for you for the call features. This is for the voicemail and call protect. The caller display wasn't affected. 

 

Do you still want the call divert as well? This is something we can get added back on once we've resolved the first part.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
southerner
Aspiring Pro
Posts: 634
Thanks: 66
Fixes: 1
Registered: ‎27-11-2013

Re: Add Call Diversion doesn't work

Thank you @ClaudiaG23 I'll leave things as they are for now.