I ordered a new package with PN the other day. The sales person said I had a line so could connect very quickly. It turns out the line is not connected so an engineer will need to be sent out to connect. The date for this is the 11th Feb 2011. We be end of Feb before I get broadband. I asked how much PN charge and they said £49.99 for the connection. Point 1. I was not told this when I started or the possibility of it. Point 2 I cannot find any reference to this charge on the site anywhere, it certinaly is not obvious. BT would only charge me £29.99 and with talk talk at the moment it is free with certain packages. I have tried to cancel my order via the messages system, they say they cannot cancel and order this way. I have to ring the options team, only open during office hours, I have a mobile obviously and was kept waiting my customers services for @ 10 mins for them to tell me this, at 25p per minute. I can write and cancel but what stops PN saying they have not recieved the letter. I cannot understand why they seem to want to make things difficult it only gets customers backs up and more determined to leave and tell others that they poor.
