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Activating an already existing line

Galtuk
Newbie
Posts: 4
Registered: ‎10-09-2017

Activating an already existing line

I am moving into a new property which had a working line until a few days ago. The current owner cancelled their service with their provider i am now looking to take out home phone and broadband and plusnet are saying that an engineer needs to visit my property and install a line but the equipment is already there and was working a few days ago (i called the previous owner on it) so why do i need and engineer to come and install equipment that is already there. Surely they just need to activate the existing line and issue a new number if they want for which I would think there would be no charge.
1 REPLY
Moderator
Moderator
Posts: 18,498
Thanks: 2,851
Fixes: 232
Registered: ‎06-04-2007

Re: Activating an already existing line

Moderator's note:

Thread locked in favour of https://community.plus.net/t5/Home-Phone/New-line/m-p/1475693

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