I am moving into a new property which had a working line until a few days ago. The current owner cancelled their service with their provider i am now looking to take out home phone and broadband and plusnet are saying that an engineer needs to visit my property and install a line but the equipment is already there and was working a few days ago (i called the previous owner on it) so why do i need and engineer to come and install equipment that is already there. Surely they just need to activate the existing line and issue a new number if they want for which I would think there would be no charge.
