A technical question . . .
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- A technical question . . .
A technical question . . .
09-08-2008 1:16 PM
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Later this year (24th October actually), the phone contract I’m on with BT ends (thank goodness!). I will be signing up with you for the “Evenings & weekends” deal. How soon can I notify you of this, as I would like to get away from BT as soon after that date as possible?
I also want to change my B/B from Option 2 to Option 1 now that its Usage Allowance has doubled. This will be ample for me with the “free allowance” pre 8a.m - sadly, I’m an early morning person.

Both changes could happen at the same time. If this is the case, would I be entitled to have the BB part of the deal at £6.99 for 12 months?
Thanks
John

Re: A technical question . . .
09-08-2008 1:38 PM
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It just needs a few sums doing, bearing in mind your telephone and broadband usage.
With regards to transfer, when your one year with BT is finished, you only have to click on the appropriate button in the Member Centre and PN look after the transfer (nothing for you to do) and it should be up and running within 2 weeks.
Re: A technical question . . .
09-08-2008 2:39 PM
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Quote from: Javert . ......., as I would like to get away from BT as soon after that date as possible?
You are only changing the billing company, BT will still be supplying your telecomms

Re: A technical question . . .
10-08-2008 9:25 AM
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Quote from: itsme
You are only changing the billing company, BT will still be supplying your telecomms
I had managed to work that bit out – but only just!

I just want to get out of dealing directly with them as a company. The current “package” I’m on was, in my opinion, a con - which I fell for! Other issues with them, going back a couple of years, have not been resolved. Dealing with them is like banging your head against a brick wall – but not quite so painful.

John
Re: A technical question . . .
10-08-2008 11:07 AM
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Think I’ll have to go back to the drawing board and the search engine – to see what other options are available.

Re: A technical question . . .
10-08-2008 11:18 AM
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Evening and weekends is £9.99 a month then you have the broadband option of your choice.
Re: A technical question . . .
10-08-2008 12:22 PM
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Re: A technical question . . .
10-08-2008 12:38 PM
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My own personal opinion is that Plusnet are definitely customer orientated and always try to do their best to solve any problem you might encounter.

Re: A technical question . . .
10-08-2008 1:39 PM
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Have only had one telephone problem in that time (an exchange problem and nothing to do with PN) and I could not fault the customer service.
Homephone faults are prioritised on the menu - just press the correct number and you are straight through. No messing about waiting in queue to be passed to someone in another country. In this case, I was texted with an update within a few hours of the original complaint and it was repaired by BT within approximately 12 hours.
It is really a case of doing the sums, but it is always good to take into account service too.
Re: A technical question . . .
10-08-2008 3:13 PM
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So, it looks as though it’s going to be +net Evening and Weekend phone deal + BBYW Option 1 – now that it’s “allowance” has doubled!

Can’t wait to switch in October!
Thanks!
John

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