2 phone lines in 1
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- Re: 2 phone lines in 1
2 phone lines in 1
01-12-2014 8:17 PM
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I have spent over FOUR hours (mostly on hold) trying to get them to sort it, now we will have to wait until 8-12-14, 2 weeks.
Everyone I spoke to at plusnet told me, "this cannot happen" WRONG! Worse the business is still connected to it's provider, she cannot answer her phone as it is for next door, also she can be on a call the same time as them, but she does not have her number now I have to phone the business!
If I want to contact her it is either after they finish, or her mobile, so why have I just paid nearly £170.00 to this lot?
Re: 2 phone lines in 1
02-12-2014 10:21 AM
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It's not clear if the account you are referring to is linked to your forum username. For this reason, I request that you raise a support request online detailing the problems that you have. Once done, post the ticket number back here and one of us will run some checks for you and try to get everything sorted.
Tony
Re: 2 phone lines in 1
02-12-2014 10:52 AM
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So how do I 'raise a ticket' they have said they will give her number back on 8-12-14 but say the business will have to contact THEIR supplier to get THEIR line re connected!!!!!
Ridicules, and worse plusnet keep telling me "It Cannot Happen"! Well I can assure you it HAS.
Re: 2 phone lines in 1
02-12-2014 10:57 AM
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If you don't have login access then your daughter will either have to do it or give you the password
Re: 2 phone lines in 1
02-12-2014 11:37 AM
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Re: 2 phone lines in 1
03-12-2014 11:00 AM
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Re: 2 phone lines in 1
03-12-2014 11:17 AM
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Re: 2 phone lines in 1
03-12-2014 11:55 AM
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If the other person hasn't reported this as a fault to their supplier, I'd strongly advise that they do.
Re: 2 phone lines in 1
03-12-2014 12:19 PM
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In fact that that's not as stupid as it might seem - depending on the type of phone account they have, they may get a faster response from BTw/OpenReach.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 2 phone lines in 1
03-12-2014 12:26 PM
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Re: 2 phone lines in 1
03-12-2014 12:51 PM
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She changed from Talktalk, the business has a separate address and phone number and is with xln business Incompetence is the only answer if her phone rings with the business phone number
Re: 2 phone lines in 1
03-12-2014 2:00 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 2 phone lines in 1
03-12-2014 3:29 PM
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Quote from: Chris That sounds like you've been in touch with our faults team and they've given you the 8th for the estimated resolution time. If so that's when we'd have been advised to check for an update, however faults can and often are resolved before the resolution date is reached.
If the other person hasn't reported this as a fault to their supplier, I'd strongly advise that they do.
Their supplier say they know nothing about it and they still have the line obviously plusnet fault not sure what will happen to the business phone on 8th
Re: 2 phone lines in 1
03-12-2014 3:46 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 2 phone lines in 1
03-12-2014 4:06 PM
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