2 days on and waiting for someone to answer my support ticket

St3 · ‎13-07-2012

Question #88029339
Anyone able to help ?

Oldjim · ‎15-06-2007

as it is Saturday and they may all be out watching a flaming little cycle race - probably not

St3 · ‎13-07-2012

aye I know it maybe Monday now just wanted to point out that ive been waiting 2 working days

Townman · ‎22-08-2007

No road fund, no insurance, no licence, racing on the Queen's highway, traffic lights and pedestrian crossings ignored; if a motorist did any of this PC Plod would have them locked up in a cell pretty damned quick. What the hell has tour de France got to do with Yorkshire, let alone any part of blighty? There's a clue in the name - it belongs in France, which is where it should remain!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

LinnPlusnet · ‎03-02-2014

Hi ukste20,
I've popped a reply on the ticket for you. Sorry for the inconvenience caused!

St3 · ‎13-07-2012

I cant reply because for some reason the ticket has been closed.
Also I don't think you read my question correctly, because I asked for a number to be blocked from calling my home and you have not replied to that part of my question. All you have done is told me about TPS which I signed upto almost 4 years ago.

LinnPlusnet · ‎03-02-2014

Sorry about that. I returned the ticket to you this morning at 9:25am, however, at 11:45am it seems the ticket was closed by yourself via the portal.
I've created Ticket: 88178759 on your account with the details regarding blocking numbers. The service should be active on your line in the next 24 working hours at which point you can follow the instructions in the ticket to add the caller to your list of blocked numbers. I've placed this ticket on hold for 3 months so that we can cancel the service after this time so that you are not billed for the service.
I also advised that if you are receiving threats by these callers then you should report this to the Police as this isn't something that we can deal with for you.

St3 · ‎13-07-2012

thank you

Yes reported it to the police who told me unless the company knock on my door and threaten me theres not a lot they can do, but if I did get a knock on the door id sort that out myself