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18185 question for 2018

shines
Newbie
Posts: 2
Registered: 12-01-2018

18185 question for 2018

I am researching whether to swap from  BT to Plusnet, I. phoned Plusnet today and was told that I could use 18185 (tho he had to consult his associates as he had no idea what 18185 was & how it worked). He eventually returned to the phone to tell me that yes I would be able to use 18185 but there would be a connection charge of £9.58 per call over & above the charges from the actual call. This question has been asked before but I can't see any data post 2014 so am asking it again. Is this Plusnet call centre employe correctHuh

Also while I am here the same gent informed me that BT would charge me  £5 to continue using my BT email address - this I need to put to BT obviously......has anyone else been charged by BT to use a BT address when changing to Plusnet? I have been using a tesco.net address since dial up days with no problem.

Many thanks shines

4 REPLIES
Moderator
Moderator
Posts: 18,333
Thanks: 1,668
Fixes: 185
Registered: 11-01-2008

Re: 18185 question for 2018

Welcome to the forums Smiley

Not a staff member so I can’t guarantee I’m correct.

However, I used 18185 last year a few times and wasn’t charged anything by PN for using the service.
Haven’t used it this year but I wouldn’t expect that to have changed.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

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shines
Newbie
Posts: 2
Registered: 12-01-2018

Re: 18185 question for 2018

Thanks for the welcome - hopefully someone who uses 18185 reasonably regularly will see this. As a BT user every daytime call has used 18185 as have calls abroad. 

salmo
Rising Star
Posts: 76
Thanks: 28
Registered: 07-04-2016

Re: 18185 question for 2018

I used 1899 to call USA about a month ago and wasn't charged by Plusnet. I doubt if 18185 will be different. I hope PN have not changed their position re call override providers. Although I rarely dial non UK numbers it is a lot cheaper using 1899 or 18185 when the need arises.

Andy002
Newbie
Posts: 3
Thanks: 1
Registered: 26-10-2017

Re: 18185 question for 2018

Sorry, this is a bit of a late reply, but just to say that I use 18185 all the time and haven't seen any charges from PN for using this. Of course, it's often the case nowadays that within companies the size of PN, not everyone is 'singing from the same hymn-sheet', which possibly explains your original 'advice' from Customer Services.