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1572 not working although showing as active on my account

FIXED
Cclack6354
Newbie
Posts: 3
Thanks: 1
Registered: ‎23-07-2021

1572 not working although showing as active on my account

1572 not working

9 REPLIES 9
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,199
Thanks: 314
Fixes: 117
Registered: ‎26-03-2018

Re: 1572 not working although showing as active on my account

Hi @Cclack6354,

I'm sorry to hear that this is the case. I've reviewed your account and from what I can see, the service should be active. In what way isn't it working? Also, have you tried unplugging your phone and then plugging it back in after about 30 seconds?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Cclack6354
Newbie
Posts: 3
Thanks: 1
Registered: ‎23-07-2021

Re: 1572 not working although showing as active on my account

Hi AJ

Thanks for your reply.

I have turned on and off but I still get the message  “The service cannot be connected” when I dial 1572.

Cheers

Chris

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,199
Thanks: 314
Fixes: 117
Registered: ‎26-03-2018

Re: 1572 not working although showing as active on my account

Hi @Cclack6354,

I'm sorry to hear that this is the case. I'm going to try removing the feature from your account and re-adding it to see if this has any affect. I've removed it this evening and will need to add it back on tomorrow, at which point it should go live within 24 working hours. If it's still not working by the end of Monday, please get back in touch and we'll be happy to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
peterwallison
Interested
Posts: 2
Registered: ‎25-07-2021

Re: 1572 not working although showing as active on my account

My mother-in-law is having the same problem trying to block a specific number. 

On dialling 1572 she also gets the message 'the service cannot be connected'.

When she logs in to her account the call features show 'awaiting activation'.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: 1572 not working although showing as active on my account

Fix

Hi @Cclack6354 - Are the issues surrounding your 1572 service resolved?

 

@peterwallison if you'd like to send me a PM with the account username, I'd be more than happy to have a look into what's going on here. 

 

 

 Adam
 Plusnet Help Team - Leeds
Cclack6354
Newbie
Posts: 3
Thanks: 1
Registered: ‎23-07-2021

Re: 1572 not working although showing as active on my account

Hi Adam

Just tried 1572 and all working perfect 👍 

many thanks for your help in getting this resolved

Cheers

Chris

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: 1572 not working although showing as active on my account

Hi @Cclack6354

 

Great stuff! Smiley I'm glad @TheMightyAJ was able to sort this out for you!

 Adam
 Plusnet Help Team - Leeds
peterwallison
Interested
Posts: 2
Registered: ‎25-07-2021

Re: 1572 not working although showing as active on my account

How do I send you a PM?

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,199
Thanks: 314
Fixes: 117
Registered: ‎26-03-2018

Re: 1572 not working although showing as active on my account

Hi @peterwallison,

I'm sorry to hear that you're also affected by this issue. If you click on our usernames, you'll see an option on the right hand side of the profile page to send us a private message. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team