1572 not blocking calls
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1572 not blocking calls
18-12-2018 4:00 PM
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I'm trying to work here and I have had three calls from 01292787021 in the last 2 hours despite my referring the call to 1572.
How can I check that the call divert is activated please?
Re: 1572 not blocking calls
18-12-2018 4:15 PM
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Hi there, if you press for after calling 1572 that should take you to a menu with an option to check the diverted list. Do give that a try and let us know that continues to be a problem for you. - Adam
Re: 1572 not blocking calls
18-12-2018 4:29 PM
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I get option 1 to add, 2 to remove, 3 to listen to messages 4 for personal options. Nothing about a diverted list.
Re: 1572 not blocking calls
18-12-2018 4:44 PM
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OK, I might have misinterpreted what that option includes. I can confirm from our side of things that the 1572 service is definitely active. Is this still proving to be an issue for you? - Adam
Re: 1572 not blocking calls
18-12-2018 5:31 PM
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Many thanks for your speedy replies. Investigating the user settings, I find that do not disturb is set to off. Should this be set to on?
Re: 1572 not blocking calls
18-12-2018 5:32 PM
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Btw I’ve had two more calls from this number, so a total of six this afternoon. Does this not qualify as harassment?
Re: 1572 not blocking calls
19-12-2018 9:06 AM
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