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1572 Option 3 (Messages) not working

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Registered: ‎02-08-2007

1572 Option 3 (Messages) not working

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Plusnet Help Team
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Re: 1572 Option 3 (Messages) not working

Awesomeness, good to hear. Thumbs_Up

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 Anoush Mortazavi
 Plusnet Help Team
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Re: 1572 Option 3 (Messages) not working

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Re: 1572 Option 3 (Messages) not working

Managed to check my 1572 messages finally last night.(Unobtainable tone disappeared on Opt 3).

Worryingly another regular caller to my number had been diverted, and not on my own list of calls to divert.
Have had to add to VIP list. There's something seriously wrong in Call Protect randomly "blocking/ diverting"
numbers from getting through directly Sad  Sad

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Registered: ‎05-04-2007

Re: 1572 Option 3 (Messages) not working

I've asked internally about the unobtainable tone on, can you keep the numbers being blocked queries to the other thread regarding this so we're not duplicating responses.

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Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: 1572 Option 3 (Messages) not working

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Community Gaffer
Community Gaffer
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Registered: ‎25-03-2015

Re: 1572 Option 3 (Messages) not working

Apologies for any inconvenience this is causing.

 

We're still awaiting further information on this from the people Chris flagged this up to, but we'll let you know as soon as we have an update.

 

Thanks for your patience.

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 Harry Beesley
 Plusnet Infrastructure Operations Professional