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1571

AlexSimms100
Newbie
Posts: 8
Registered: ‎12-02-2014

1571

I activated my free 1571 a few days ago and it is still not activated even though plusnet says it would be activated the following working day.
Waiting at least 30 minutes every time I try and call is not acceptable.
Any suggestions?
5 REPLIES 5
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 63
Registered: ‎15-06-2007

Re: 1571

I seem to remember mine took 5 working days
AlexSimms100
Newbie
Posts: 8
Registered: ‎12-02-2014

Re: 1571

Thanks Oldjim,, I'll give it another couple of days.
Apprentice
Grafter
Posts: 636
Thanks: 3
Registered: ‎04-11-2008

Re: 1571

When my line was moved over in October 2013 to PN I found that 1571 was already active, maybe that was the default setting back then, once I realised it was already active it took around 48hrs for the deactivation process to complete, settings can be changed via the Member Centre.
spickering
Grafter
Posts: 25
Registered: ‎27-03-2013

Re: 1571

Morning AlexSimms100,
It looks like the order got stuck in an automated process and it did not place correctly. I have placed it manually and it should be working tomorrow morning for you, I have also raised a support ticket to the required team to ensure that this reflects on your call features page shortly.
Stuart
AlexSimms100
Newbie
Posts: 8
Registered: ‎12-02-2014

Re: 1571

Thanks Stuart. It is now working.