cancel
Showing results for 
Search instead for 
Did you mean: 

1571 seems to be ON even though it's not ticked in my admin

Annie
Rising Star
Posts: 330
Thanks: 14
Fixes: 2
Registered: ‎25-09-2007

1571 seems to be ON even though it's not ticked in my admin

The 1571 service seems to be ON even though it's not ticked in my admin and I don't want it. How can I turn it off as it's already OFF if you see what I mean?

 

Annie
9 REPLIES 9
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: 1571 seems to be ON even though it's not ticked in my admin

I'm getting that removed for you now.

[edit]

That should be gone in the next 30 minutes.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Annie
Rising Star
Posts: 330
Thanks: 14
Fixes: 2
Registered: ‎25-09-2007

Re: 1571 seems to be ON even though it's not ticked in my admin

Thanks but why was it ON when it wasn't ticked? How long do I need to wait before it takes effect?

Annie
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: 1571 seems to be ON even though it's not ticked in my admin

I'm not sure in all honesty but it should be gone in the next 30 minutes.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
waterside49
Just browsing
Posts: 1
Registered: ‎15-08-2016

Re: 1571 seems to be ON even though it's not ticked in my admin

Same here; have been with Plusnet for years, but have recently moved and 1571 has been activated even though I didn't ask for it.  Can it be removed please as it's messing with my answer machine?  I have elderly clients who are completely confused by it!

Thanks in advance.

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: 1571 seems to be ON even though it's not ticked in my admin

That should be removed in the next 30 minutes or so.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
veloman
Grafter
Posts: 26
Thanks: 15
Registered: ‎15-08-2016

Re: 1571 seems to be ON even though it's not ticked in my admin

I've just found that I too have voicemail activated on my line even though I didn't ask for it and don't want it. Only found out because I accidentally knocked phone off and found I had interrupted dial tone. So presumably someone has left a message. I've been trying to find out if I will be charged if I dial 1571 to check any message left but can't find the answer.  Can anyone enlighten me on this?  In the meantime I have found how to switch it off although it might take up to 3 days.

Mav
Moderator
Moderator
Posts: 21,512
Thanks: 4,393
Fixes: 501
Registered: ‎06-04-2007

Re: 1571 seems to be ON even though it's not ticked in my admin

@veloman
1571 is free to dial to listen to your messages.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

veloman
Grafter
Posts: 26
Thanks: 15
Registered: ‎15-08-2016

Re: 1571 seems to be ON even though it's not ticked in my admin

Thanks for that information Mav.

MDC3004
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-09-2016

Re: 1571 seems to be ON even though it's not ticked in my admin

I've just noticed that 1571 appears to have been activated on my phone. May I also have it removed?