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1571 problem

susanm
Dabbler
Posts: 18
Thanks: 4
Fixes: 1
Registered: ‎15-05-2019

1571 problem

For a long while my dial tone tells me I have messages on 1571, with constant intermittent beeping When I dial up it tells me I have NO new messages then abruptly cuts me off . How so I stop this please
7 REPLIES 7
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,517
Thanks: 577
Fixes: 99
Registered: ‎27-11-2020

Re: 1571 problem

I have seen something similar recently with another customer. Have you tried another handset? 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
susanm
Dabbler
Posts: 18
Thanks: 4
Fixes: 1
Registered: ‎15-05-2019

Re: 1571 problem

Thankyou for your reply. I have two home phones so yes . I've tried afsin this morning , it's still beep beep beeping , yet again I'm told I have no new messages .

Very frustrating
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,517
Thanks: 577
Fixes: 99
Registered: ‎27-11-2020

Re: 1571 problem

I'd feel like throwing them out the window if I was you. I have raised it up to the engineers now for you and I will keep an eye on it for you. It's usually fixed within 72 hours.

 

Do you need anything else in the meantime?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
susanm
Dabbler
Posts: 18
Thanks: 4
Fixes: 1
Registered: ‎15-05-2019

Re: 1571 problem

That's really kind of you thankyou . TBH it's been an ongoing problem for weeks I kept trying to delete it but 1571 kept cutting me off abruptly .

Appreciate your help x
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,517
Thanks: 577
Fixes: 99
Registered: ‎27-11-2020

Re: 1571 problem

Absolutely no problem Smiley at least you have done everything you can from your side!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
susanm
Dabbler
Posts: 18
Thanks: 4
Fixes: 1
Registered: ‎15-05-2019

Re: 1571 problem

Hello again . I dialled 1571 just now and a message tells me my number is withheld and tells me to fill 1470 to release my phone for 1 call only . The original issue has been fixed but I don't know why my number is now withheld. Can you sort it for me please . Thankyou
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 343
Thanks: 145
Fixes: 23
Registered: ‎02-05-2023

Re: 1571 problem

Hey @susanm, I've got this raised with the Suppliers to look into this as we can't see anything on our side which would be doing this. I should get an update in 24 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team