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1571 not working

lynz1301
Newbie
Posts: 3
Registered: ‎16-08-2011

1571 not working

Hello.
After having several days of about 30 missed calls while being at work, I have checked my phone and the voicemail (1571) is no longer working. It still says it is active on my control panel on my account. How do I make it work again?!
Thanks in advance
Lyndsey
6 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: 1571 not working

welcome to the Forum
perhaps non of those 30 left a message
I have been on holiday for two weeks and out of the 15 missed calls only one left a message
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: 1571 not working

Have you tried ringing yourself  Crazy
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
lexusuk
Grafter
Posts: 567
Registered: ‎20-10-2009

Re: 1571 not working

Quote from: PeterLoftus
Have you tried ringing yourself  Crazy

Hi lynz1301,
Or dialling 1571 from your handset to see if you have the option to check your voicemail?  The best option however is as Peter has suggested to call yourself from your mobile/another line and see if you can leave yourself a message.
Any problems you should call us on 0800 432 0200 and choose the option for Telephone Faults for further investigation.
lynz1301
Newbie
Posts: 3
Registered: ‎16-08-2011

Re: 1571 not working

Thanks guys.
Sorry I should have put more details in the query. Yes I rang myself and it just rings and rings, so I dialled 1571 and it says 'this line does not have a call answering service. For further information on messaging services please contact your provider'.
I'll ring the number you gave, thanks!
It's just strange that it has just stopped working for no apparent reason when it's been fine for years Undecided
lynz1301
Newbie
Posts: 3
Registered: ‎16-08-2011

Re: 1571 not working

What lovely, polite and helpful staff you have! They said that for some reason it has been turned off and they should get it back for me by the morning.
Thanks plusnet  Smiley
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 1571 not working

Excellent Smiley