cancel
Showing results for 
Search instead for 
Did you mean: 

1571 not on landline

FIXED
aives1
Browser
Posts: 2
Registered: ‎17-05-2017

1571 not on landline

Hi,

Since moving to plusnet our 1571 answerphone has gone. Ringing 1571 gives a message "this line doesnt have a call answering service".  Yet on the Home phone control panel screen it is showing as active. I need to fix this as my wife/son get messages regarding hospital appointments.

 

Thanks Andy

5 REPLIES 5
ITWorks
Superuser
Superuser
Posts: 2,044
Thanks: 704
Fixes: 8
Registered: ‎05-11-2008

Re: 1571 not on landline

Hi Andy

Welcome to the PN forum 

Seems like your order for 1571 has got "stuck" in the system , i would advise giving PN a call or live chat , as you may not get a response on the forum from PN till tomorrow. 

0800 432 0200
https://www.plus.net/help/chat/

Kind regards

Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

aives1
Browser
Posts: 2
Registered: ‎17-05-2017

Re: 1571 not on landline

Thanks Mike,

 

We should be OK until tomorrow if someone can check, I tried the chat earlier but there was a large queue for an answer!

 

As long as it can be sorted in the next few days that would be great.

 

Andy

TonyMC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: ‎02-05-2017

Re: 1571 not on landline

Fix

Hi Aives1, I've had a look at this for you and it would appear that the 1571 service had not activated on your account, I have re-processed this for you now and it should activate in the next 24 working hours, I will monitor this for you and update you once it has completed.

Steve695
Interested
Posts: 2
Registered: ‎26-08-2017

Re: 1571 not on landline

Hi Tony,

 

I have exactly the same issue that the 1571 service says its active on the control panel but when you ring 1571 it tells you that this service is not available. 

Could you kindly look into this for me.

 

many thanks

steve695

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: 1571 not on landline

Hi @Steve695, I believe I responded to your post regarding this over in the other thread where you mentioned it.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional