Since moving to plusnet our 1571 answerphone has gone. Ringing 1571 gives a message "this line doesnt have a call answering service". Yet on the Home phone control panel screen it is showing as active. I need to fix this as my wife/son get messages regarding hospital appointments.
Seems like your order for 1571 has got "stuck" in the system , i would advise giving PN a call or live chat , as you may not get a response on the forum from PN till tomorrow.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Hi Aives1, I've had a look at this for you and it would appear that the 1571 service had not activated on your account, I have re-processed this for you now and it should activate in the next 24 working hours, I will monitor this for you and update you once it has completed.
I have exactly the same issue that the 1571 service says its active on the control panel but when you ring 1571 it tells you that this service is not available.
