cancel
Showing results for 
Search instead for 
Did you mean: 

1571 nasty surprise not free at PN towers - updated it Is Free

Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

1571 nasty surprise not free at PN towers - updated it Is Free

Currently saving £5 on my phone bill excluding calls, just by doing a move from BT to PN.  But I had planned on enabling 1571 and find its not free as it is with BT, so my actual saving is £2 a month so hardly worth it in the end.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
14 REPLIES 14
HairyMcbiker
All Star
Posts: 6,792
Thanks: 266
Fixes: 21
Registered: ‎16-02-2009

Re: 1571 nasty surprise not free at PN towers

It should be free, pretty sure it was when I transferred, don't use it myself as I have an answering machine.
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: 1571 nasty surprise not free at PN towers

The basic 1571 is free, the full all singing and dancing "Call Minder" is not, as you say £3pm.
However, I thought I recently saw some info that say the basic 1571 as supplied by PN would now allow you to record your own message.
Edit: This is where I read it
Personally I hate 1571, when you phone someone that has it and they are on the phone, you lose the option to use ring back, and it's not always appropriate to leave a message, and if the call isn't within inclusive minutes it's just cost you 20 or 21p or so depending on the provider. Really great that, 20p to get an engaged number  Roll_eyes
BryanP
Grafter
Posts: 138
Registered: ‎21-11-2011

Re: 1571 nasty surprise not free at PN towers

If you are on any time it is free
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: 1571 nasty surprise not free at PN towers

Hi Gus,
Can you let us know what lead you to believe that is was not free with your service if selected?
We'll do our best to get whatever message corrected, as we can confirm it is free if you require it and I can see you have selected to have it activated on your account.
Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Re: 1571 nasty surprise not free at PN towers

When I checked it yesterday morning, the only option was the £3 Extra option to enable voicemail.  But I had a look again later that night and either I was tired or a glitch when I looked in the morning as the free option wasn't listed then.
I'll go with tired for now but if not I viewed it with Opera 11.64
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
community
Grafter
Posts: 666
Registered: ‎31-07-2007

Re: 1571 nasty surprise not free at PN towers

Quote from: BryanP
If you are on any time it is free

Not true.
I am on Anytime Plus with BT and all 1571 calls are charged at 17p.
In order to get 1571 free, You have to make 6 calls  within every 3 months using chargeable BT.
To do this You have to dial 1280 before 01,02,03 calls to qualify the 6 chargeable BT calls
I don't get many messages left me, so I don't bother .
Incidentally, 1471 calls are charged at 17p each also....
scream
Dabbler
Posts: 20
Registered: ‎06-05-2012

Re: 1571 nasty surprise not free at PN towers

Quote from: Gus
When I checked it yesterday morning, the only option was the £3 Extra option to enable voicemail.  But I had a look again later that night and either I was tired or a glitch when I looked in the morning as the free option wasn't listed then.

I would suspect that this means you already have the free version of 1571 enabled on your phone line. Calling 1571 is free, so I would suggest calling it and seeing if it will direct you to a mailbox or not?
We do offer two types of Voicemail service, the free version is normally added to most accounts as standard, this can be removed at any time, this offers just the basic mailbox. The Voicemail Plus, which is charged at £3 has additional features, such as a larger mailbox and the facility to change the number of rings before diverting to the mailbox and the option to record your own personal greeting.
Let us know if you don't have the free 1571 service on your line as this should show in the member centre for you to add. Smiley
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: 1571 nasty surprise not free at PN towers

Quote from: scream
We do offer two types of Voicemail service, the free version is normally added to most accounts as standard, this can be removed at any time, this offers just the basic mailbox. The Voicemail Plus, which is charged at £3 has additional features, such as a larger mailbox and the facility to change the number of rings before diverting to the mailbox and the option to record your own personal greeting.
Not correct - you can record your own message on standard voice mail
http://www.plus.net/support/phone/call_features.shtml#voicemail
scream
Dabbler
Posts: 20
Registered: ‎06-05-2012

Re: 1571 nasty surprise not free at PN towers - updated it Is Free

Oops, excuse my error there, must have missed that nice little addition. Smiley
VileReynard
Hero
Posts: 12,613
Thanks: 630
Fixes: 20
Registered: ‎01-09-2007

Re: 1571 nasty surprise not free at PN towers

Quote from: community

I am on Anytime Plus with BT and all 1571 calls are charged at 17p.
Free
In order to get 1571 free, You have to make 6 calls  within every 3 months using chargeable BT.
To do this You have to dial 1280 before 01,02,03 calls to qualify the 6 chargeable BT calls
No 1280 required
I don't get many messages left me, so I don't bother .
Incidentally, 1471 calls are charged at 17p each also....
Free

"In The Beginning Was The Word, And The Word Was Aardvark."

tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: 1571 nasty surprise not free at PN towers - updated it Is Free

The free voicemail feature that you see when you go to the phone bit of the control panel then call features, is that the basic 1571 you get for nothing, then there is the voicemail extra which you pay for, is that correct?.
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: 1571 nasty surprise not free at PN towers - updated it Is Free

Yes, as clearly explained earlier in this thread  Roll_eyes
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: 1571 nasty surprise not free at PN towers - updated it Is Free

tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: 1571 nasty surprise not free at PN towers - updated it Is Free

Thanks for confirmation.