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1571 activated itself

ricme85
Dabbler
Posts: 13
Registered: ‎09-03-2016

1571 activated itself

We dont use the landline for anything other than broadband anymore. A while ago I cancelled 1571 but today I connected a phone into the socket to check the line as we are having broadband connection issues and the dial tone was that of 1571!

How can it just decide to activate itself? Cheesy

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: 1571 activated itself

Hi @ricme85, looks like it's been there for around 18 months. The notes on your account suggest it was added following a live chat around that time, however the notes just give me a chat ref and an order ref, so I'm not sure if that was the desired outcome.

 

As it's showing active on your account as well as being active on your line, you can get this removed via your account here: https://www.plus.net/plustalk/index.php?page=wlr_remove_call_features

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
ricme85
Dabbler
Posts: 13
Registered: ‎09-03-2016

Re: 1571 activated itself

That is correct but it should of come off at the same time as changing my phone package the other month.

Hey ho. Removed now.

Plusnet Help Team
Plusnet Help Team
Posts: 10,126
Thanks: 3,200
Fixes: 508
Registered: ‎21-04-2017

Re: 1571 activated itself

Happy to hear it's finally turned off.

Let us know if we can help with anything else.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team