1571 activated itself
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- Re: 1571 activated itself
1571 activated itself
25-08-2017 12:52 PM
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We dont use the landline for anything other than broadband anymore. A while ago I cancelled 1571 but today I connected a phone into the socket to check the line as we are having broadband connection issues and the dial tone was that of 1571!
How can it just decide to activate itself?
Re: 1571 activated itself
28-08-2017 3:40 PM
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Hi @ricme85, looks like it's been there for around 18 months. The notes on your account suggest it was added following a live chat around that time, however the notes just give me a chat ref and an order ref, so I'm not sure if that was the desired outcome.
As it's showing active on your account as well as being active on your line, you can get this removed via your account here: https://www.plus.net/plustalk/index.php?page=wlr_remove_call_features
I hope this helps.
Re: 1571 activated itself
28-08-2017 6:50 PM
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That is correct but it should of come off at the same time as changing my phone package the other month.
Hey ho. Removed now.
Re: 1571 activated itself
29-08-2017 4:57 PM
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