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1571 Voicemail - please switch off!

RickDownton
Newbie
Posts: 3
Registered: ‎18-09-2015

1571 Voicemail - please switch off!

Hi - I've been trying to deactivate the 1571 voicemail as it is clashing with my own answerphone - but the website control panel won't allow it, there is no 1571 option to turn it off, there is at least a 30 min holding time for phone contact, no online contact ....  do I have any other options? From searching this forum it is obvious I am not alone ....
9 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: 1571 Voicemail - please switch off!

Hi there Rick,
I suppose it shouldn't have been provisioned on your line in the first place, so really sorry for this. I have placed an order to have it removed - are you ok to check your line at 4pm today (or later)?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
RickDownton
Newbie
Posts: 3
Registered: ‎18-09-2015

Re: 1571 Voicemail - please switch off!

Hi MattyC - yes, certainly will!
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: 1571 Voicemail - please switch off!

The order to remove it has completed so it should be gone.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
RickDownton
Newbie
Posts: 3
Registered: ‎18-09-2015

Re: 1571 Voicemail - please switch off!

Hi Matthew - yes it's gone!
Many thanks for your prompt work.
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: 1571 Voicemail - please switch off!

No problem at all  Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gcs
Newbie
Posts: 2
Registered: ‎06-12-2011

Re: 1571 Voicemail - please switch off!

Me too! Would someone please deactivate my 1571 Voicemail?
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: 1571 Voicemail - please switch off!

@gcs
I've placed the order to remove 1571 for you.
It should complete within the next hour or so.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gcs
Newbie
Posts: 2
Registered: ‎06-12-2011

Re: 1571 Voicemail - please switch off!

Much appreciated. Many thanks.
frankebsworth1
Newbie
Posts: 1
Registered: ‎25-09-2015

Re: 1571 Voicemail - please switch off!

I have also aquired 1571 and did not ask for it or need it. Please can i have it removed