1571 Voicemail feature removal delay
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1571 Voicemail feature removal delay
13-05-2015 7:39 PM
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Since then, each time I check the Home Phone Control Panel has said:
Quote You currently have an order in progress to remove call features
Your call feature(s) will be removed from your account on the next working day.
Please note: If you've requested to remove any call features, you cannot add or remove any further features until this is complete.
...the Voicemail is flagged as [ Awaiting Removal ] .
Given that it's nearly a week since the request was placed, is there an known delay in the system which would account for the hold up?
Thanks
Re: 1571 Voicemail feature removal delay
14-05-2015 10:18 AM
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Sorry about this, it looks like that status is stuck where it is and needs some manual intervention to fix.
I've reported this internally on task 448788 and we'll get that sorted as soon as we can for you.
Re: 1571 Voicemail feature removal delay
14-05-2015 2:37 PM
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Guess what? Over a week later and still awaiting removal. Pretty poor.
For any PN staff it's Task # 447421 / Webchat Ref : 4302573229 / Question #103615226
Re: 1571 Voicemail feature removal delay
14-05-2015 5:08 PM
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Sorry about this and this won't be what you want to hear but I'd usually advise that it can be a few weeks rather than a few days so we shouldn't have set the latter expectation with you at all.
I'm going to pass on some feedback regarding what you were told.
Re: 1571 Voicemail feature removal delay
19-05-2015 8:28 PM
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This is a long standing issue - is there no sign of a fix for it or a systematic management intervention process to identify and rectify stuck order processing / status?
I am well aware that it can be the case that the order / request has been processed / service implemented and it is only the completion to change the billing which is stuck.... but may be other users are not similarly aware?
Kevin
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Re: 1571 Voicemail feature removal delay
20-05-2015 6:43 PM
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@alanbboyd I've done the same on your account, and re-raised the task under a different job in the hopes that the problem will be fixed sooner.
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