A few months ago, I upgraded and recontracted my Plusnet landline and broadband package, and for some reason, on doing so, all of my previously chosen calling features were removed, rather than being migrated across to my new contract, so I had to reorder them.
I used to pay for the callminder voicemail advanced service on my old contract, but decided the free version is now more than enough for my needs, as I no longer required all of the features of the paid service as before.
I selected the service using the online home phone control panel, and was advised that activation may take up to 48 hours.
THAT WAS 12 MONTHS AGO!!
If I call 1571 from my landline, I get the generic BT Wholesale "This line does not currently have a voicemail service" message, and am transferred to the 1571 orderline.
My online home phone control panel shows the service as "Awaiting Activation," as has done so since the day I placed the order. (Screenshot attached).
As it shows as "Awaiting Activation," I am also prevented from being able to change/update any of my other call features, as there is still an incomplete order in progress according to the system (Message Dialogue Screenshot attached).
Can you please advise me on how I can fix this issue, as it is now becoming quite annoying - even more so, because the Plusnet Protect 1572 Voicemail Service is active, has been since day one, and works perfectly!
Thanks in advance!
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Captain Stuart Konrad Anthony
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