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1471

HaresEar
Grafter
Posts: 132
Registered: ‎02-10-2013

1471

I have found out the hard way that with PN you get billed 15p for using 1471.  What other services which 1****** services to PN bill you for. 
Feels a bit like cheap line rentals but watch out for the extras. Cry
5 REPLIES 5
ScottStorey
Pro
Posts: 393
Thanks: 108
Fixes: 1
Registered: ‎21-02-2013

Re: 1471

1471 is free to use. It is when you use the callback option that it charges the 15p.
If you have a look across other phone operators it is a fairly standard charge (BT 17.7p, Talk Talk 20p, Sky 17.7p)
HaresEar
Grafter
Posts: 132
Registered: ‎02-10-2013

Re: 1471

In that case i am being missed charged as I have not made any call backs that I am aware of. While we are at it my call charges although not great are 97p in discrepancy.  May be i will have to challenge these fees then. thanks for the info.
Long shot but as I am still having phone line noise issues is it possible that noise could be causing adhoc calls.  Incoming call s in particular drop my broad band.
Community Veteran
Posts: 3,425
Thanks: 19
Registered: ‎18-01-2013

Re: 1471

So when you've dialled 1471 and it's said "Number xxxxxxx called you today at 10:30am please press 3 to call back", you've never pressed the number to dial that number back ?
I use 1471 on my Plusnet line a few times a day and have never been charged for it. I don't use the dialback function though.
HaresEar
Grafter
Posts: 132
Registered: ‎02-10-2013

Re: 1471

Picbits  yes that is correct. I did use 1471 to check the issues I have with phone class dropping my broad band and noise. I have never pressed 3 to call back or phoned a number and set up ring back.  My call charges and call log differ by 97p not including the 15p for a call backHuh?Huh
Community Veteran
Posts: 3,425
Thanks: 19
Registered: ‎18-01-2013

Re: 1471

Hmm strange - hopefully one of the DCT will be on to pick this up in the morning.
I got charged for doing the callback on the 1471 many many years ago and have never used it again after finding out it charged for the callback.
There is also a charge when you call an engaged number and it asks you if you want a callback when their line is free.