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1471 call return

rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Re: 1471 call return

Cheers W23  exactly my point  Cool
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2u2me
Pro
Posts: 355
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Fixes: 3
Registered: ‎27-09-2013

Re: 1471 call return

Think when I had a missed call, an automated voice said if I pressed 3, the call return  would be chargeable, but can see the point of the post.    
Anonymous
Not applicable

Re: 1471 call return

@James Bailey
I can see that the picture on your profile might be funny sitting on your desk in the office, but for the Complaints Manager to put it against his name on a customer facing website seems a little inappropriate to me...  unless, of course, it genuinely indicates the contempt you feel for those who pay your wages.
James
Grafter
Posts: 21,036
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Registered: ‎04-04-2007

Re: 1471 call return

@alanj
It is supposed to be light hearted and does not reflect on how myself or my team conduct themselves.  I am sorry if you have taken offence.
picbits
Rising Star
Posts: 3,432
Thanks: 23
Registered: ‎18-01-2013

Re: 1471 call return

Mine says "To return the call, press 3. There is normally a charge for this service"
198kHz
Seasoned Hero
Posts: 5,730
Thanks: 2,773
Fixes: 41
Registered: ‎30-07-2008

Re: 1471 call return

Having gone back through this thread, I agree that the OP has a very good point.
'1471 Call Return' is an integral part of the 1471 feature, and shouldn't be listed separately as a free call feature.
As picbits points out, the announcement warns of a charge, but that could be missed if one hits the button too promptly. Maybe the announcement should be "To return the call, for a 15p fee, press 3", though of course that's not something which PN could implement unilaterally.
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BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: 1471 call return

I raised a request to the web dev team to change this some time ago - task 377734. I'll chase it.
w23
Pro
Posts: 6,347
Thanks: 96
Fixes: 4
Registered: ‎08-01-2008

Re: 1471 call return

Thanks Ben, at least we know someone cares.
Call me 'w23'
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rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: 1471 call return

Cheers Ben , and all who added coments  Wink
Hopefully some good has come from this  Cool
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: 1471 call return

Web Dev have confirmed that they will be able to pick this up, not sure on timescales yet though - hopefully soon.