1470 over ride doesn't work ..
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- 1470 over ride doesn't work ..
1470 over ride doesn't work ..
05-09-2018 9:15 PM - edited 05-09-2018 9:16 PM
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Re: 1470 over ride doesn't work ..
06-09-2018 12:42 PM
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There are two versions of Permanent Number Withhold, one with override and one without.
As in this case - https://community.plus.net/t5/Home-Phone/Permanently-withhold-number/td-p/1385079
it would appear you've been given the wrong one.
One of the Plusnet help team should be able to correct this when they see this thread.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: 1470 over ride doesn't work ..
06-09-2018 12:45 PM
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Hi @mikez
Thanks for getting in touch.
I am sorry to hear you've been having problems with lifting the withheld number feature on your line. I have checked the details of your account and can see that you do have permanent withheld number on there but no option to over-ride this.
I have now placed an order to update this to allow you to over-ride with 1470 dialed first which will complete today up to midnight.
I'm sorry for the inconvenience and if you have any further questions feel free to get in touch.
Re: 1470 over ride doesn't work ..
06-09-2018 12:51 PM - edited 06-09-2018 12:53 PM
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Hi,
This rather sounds as though 1470 has been disabled. From BT Retail support pages...
Can 1470 be disabled on my line?
Yes. There is an option available that removes the 1470 facility from your line. This will be of particular benefit to ex-directory customers who do not wish to release their number under any circumstances.
However see also the last post on here - https://community.bt.com/t5/Landline/Automatic-number-withhold-override/td-p/1284021 - which might imply that the published facility simply does not work (or possibly might not work on some exchanges). @198kHz can you comment here please?
Given that by default PN phone numbers are ex-directory, it is possible that PNW is ordered with the override disabled. If this is the case, it needs to be made clear! @Gandalf the wizard makes a point here - https://community.plus.net/t5/Home-Phone/Withholding-number/m-p/1469593#M24366 - of mentioning "With 1470 override" which could be read as suggesting the 1470 facility is an ADDITION to PNW.
EDIT: @198kHz and @Warwick both responding whilst I was researching the subject … confirming the conclusions I had drawn.
@JonoH - is there a need here to make clear to all involved, that 1470 is an ADDITIONAL service and that should be made clearer to both agents and customers when requesting PNW?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: 1470 over ride doesn't work ..
06-09-2018 7:19 PM
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Re: 1470 over ride doesn't work ..
06-09-2018 10:34 PM
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Thanks to all - PN now on the case
Re: 1470 over ride doesn't work ..
06-09-2018 11:43 PM
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Equally thank you for bringing your experience here, where we can better understand how the service is configured / delivered and gain clarity.
I am shocked to learn that BT Openreach offer NPW and publish details of a code which allows CLI disclosure on a specific call ... but does not make equally clear, that service needs to be separately ordered.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 1470 over ride doesn't work ..
07-09-2018 3:51 PM
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Hi Mike.
From what I can see the order to change the call feature to "Withhold Number With Override" completed 15 minutes after Warwick's post. Are you able to use 1470 now?
It looks like the agent who originally added the withhold number feature just selected the option for "Without Override".
Re: 1470 over ride doesn't work ..
09-09-2018 9:16 PM
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Hi
All sorted - many thanks
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