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118 118

rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

118 118

Embarrassed  paid this bill , and was astounded by the price of a 118118 call  Crazy Crazy
highway robbery , dick Turpin or WHAT   £6.09 for 2 mins !!! that was just for the number ,, not to be connected and they had the bother to say  they have a special offer for TALK TALK  Crazy
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w23
Pro
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Registered: ‎08-01-2008

Re: 118 118

http://community.plus.net/forum/index.php/topic,114647.0.html
http://community.plus.net/forum/index.php/topic,116658.msg1008361.html#msg1008361
http://community.plus.net/forum/index.php/topic,115999.msg1001299.html#msg1001299
These 'services' are operated by Mr & Mrs B'stard's son Robin IMO but there's still the discrepency between advertised charges (BT Retail) and 'other providers' (partly dictated by BT Wholesale taking a nice little cut it seems).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: 118 118

Please also see recent update:
Quote from: Ben
118118 updated to dq146 as of 01/11/2013. Priced @ 292p 392p fixed fee for 60 seconds, 217ppm thereafter inc VAT
Task 407384 raised for website update for dq130 & dq146
pjmarsh
Superuser
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Registered: ‎06-04-2007

Re: 118 118

In that case Ben hasn't he been charged £1 too much?  The call is showing as 2 minutes (presumably rounded up), so that would be 292p for the first minute plus 217p for the second minute, which comes to 509p, whereas the screenshot shows the OP has been charged 609p.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

w23
Pro
Posts: 6,344
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Registered: ‎08-01-2008

Re: 118 118

Quote from: Ben
Please also see recent update:

Thanks Ben, I missed that one in my search.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: 118 118

Sorry, typo in my original post which I now can't edit (I'll be asking the mods to fix for me) so I've edited the quote above, the OP has been charged correctly.