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1000 minute Limit

Moderator
Moderator
Posts: 27,783
Thanks: 2,126
Fixes: 225
Registered: ‎14-04-2007

1000 minute Limit

Thanks guys.
My daughter is practically the sole user of the phone in our house.
I used to keep an eye on the 1000 minute limit and reign her in when it came near.
Now you have removed the indicator she has gone over the limit and I only found out when my credit went negative having only recently put on £5.
It's not the money so much as having a limit and not knowing where it stands at any one time.
Mand said "There is no 1000 minute Fair Usage Policy anymore, so you do not need to monitor your minutes."
At this point in time that is not true for everyone.
Dick

Customer and Forum Moderator. Windows 10 Firefox 66.0.3 (64-bit)

14 REPLIES 14
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 1000 minute Limit

The 1000 minute limit *has* been removed.
Moderator
Moderator
Posts: 27,783
Thanks: 2,126
Fixes: 225
Registered: ‎14-04-2007

Re: 1000 minute Limit

Yes James but we are still being charged up to the end of our current period without a monitor of usage.

Customer and Forum Moderator. Windows 10 Firefox 66.0.3 (64-bit)

James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 1000 minute Limit

The 1000 minute limit has been removed for everyone, irrespective of your current billing period.
Moderator
Moderator
Posts: 27,783
Thanks: 2,126
Fixes: 225
Registered: ‎14-04-2007

Re: 1000 minute Limit

Does that mean I will be credited with all call charges imposed since the removal of the limit.

Customer and Forum Moderator. Windows 10 Firefox 66.0.3 (64-bit)

Mand
Grafter
Posts: 5,560
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Registered: ‎05-04-2007

Re: 1000 minute Limit

Hi there,
If you'd like to give me a ticket ID, or PM me your username I'd be happy to look into this for you and confirm the current situation.
As James said we have removed the 1000 minute Fair Usage Policy for everyone, so if you've gone over your credit limit this is usually attributed to chargeable calls.
Moderator
Moderator
Posts: 27,783
Thanks: 2,126
Fixes: 225
Registered: ‎14-04-2007

Re: 1000 minute Limit

As you will see Mand these are local calls under one hour duration that are normally chargeable once you have used up your 1000 minutes.
At least my daughter keeps an eye on the phone's call timer...even small blessing are welcome.
Dick

Customer and Forum Moderator. Windows 10 Firefox 66.0.3 (64-bit)

Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: 1000 minute Limit

Hi there,
It seems that this is an error on our system, I've PM'ed you back to explain.
Apologies for the inconvenience caused.
Moderator
Moderator
Posts: 27,783
Thanks: 2,126
Fixes: 225
Registered: ‎14-04-2007

Re: 1000 minute Limit

Thanks Mand for your prompt resolution
Well up to the new revitalised F9 CS standard
Just like the old days  Smiley
Best regards
Dick
PS I'm sure the rest of of the team are right up there with you.

Customer and Forum Moderator. Windows 10 Firefox 66.0.3 (64-bit)

The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: 1000 minute Limit

Good to see the 1000 limit removed as well as the £20 cancellation fee. Never know, I might have gone for PN a while ago when I grumbled about the cancellation fee anyway (along with many others).
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: 1000 minute Limit

Quote from: Dick
Thanks Mand for your prompt resolution
Well up to the new revitalised F9 CS standard
Just like the old days  Smiley
Best regards
Dick
PS I'm sure the rest of of the team are right up there with you.

Thanks for the kind words. I've replied to your ticket this morning, and everything should now be sorted.
Apologies for the inconvenience.
Moderator
Moderator
Posts: 27,783
Thanks: 2,126
Fixes: 225
Registered: ‎14-04-2007

Re: 1000 minute Limit

Thanks Mand
You may wish to take James under your wing with particular emphasis on 'things aren't always as they first appear'  Wink
Best regards
Dick

Customer and Forum Moderator. Windows 10 Firefox 66.0.3 (64-bit)

Highlighted
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 1000 minute Limit

*hides under Mand's wing*
Moderator
Moderator
Posts: 27,783
Thanks: 2,126
Fixes: 225
Registered: ‎14-04-2007

Re: 1000 minute Limit

Oh.....errrr......hi James...didn't see you there.  Embarrassed
Have a good day my friend

Customer and Forum Moderator. Windows 10 Firefox 66.0.3 (64-bit)

pcoventry76
Grafter
Posts: 950
Registered: ‎27-08-2007

Re: 1000 minute Limit

Well it is cold so...