1000 minute Limit

[#1]

Thanks guys.
My daughter is practically the sole user of the phone in our house.
I used to keep an eye on the 1000 minute limit and reign her in when it came near.
Now you have removed the indicator she has gone over the limit and I only found out when my credit went negative having only recently put on £5.
It's not the money so much as having a limit and not knowing where it stands at any one time.
Mand said "There is no 1000 minute Fair Usage Policy anymore, so you do not need to monitor your minutes."
At this point in time that is not true for everyone.
Dick

[#2]

The 1000 minute limit *has* been removed.

[#3]

Yes James but we are still being charged up to the end of our current period without a monitor of usage.

[#4]

The 1000 minute limit has been removed for everyone, irrespective of your current billing period.

[#5]

Does that mean I will be credited with all call charges imposed since the removal of the limit.

[#6]

Hi there,
If you'd like to give me a ticket ID, or PM me your username I'd be happy to look into this for you and confirm the current situation.
As James said we have removed the 1000 minute Fair Usage Policy for everyone, so if you've gone over your credit limit this is usually attributed to chargeable calls.

[#7]

As you will see Mand these are local calls under one hour duration that are normally chargeable once you have used up your 1000 minutes.
At least my daughter keeps an eye on the phone's call timer...even small blessing are welcome.
Dick

[#8]

Hi there,
It seems that this is an error on our system, I've PM'ed you back to explain.
Apologies for the inconvenience caused.

[#9]

Thanks Mand for your prompt resolution
Well up to the new revitalised F9 CS standard
Just like the old days 
Best regards
Dick
PS I'm sure the rest of of the team are right up there with you.

[#10]

Good to see the 1000 limit removed as well as the £20 cancellation fee. Never know, I might have gone for PN a while ago when I grumbled about the cancellation fee anyway (along with many others).

[#11]

Quote from: Dick

Thanks Mand for your prompt resolution Well up to the new revitalised F9 CS standard Just like the old days  Best regards Dick PS I'm sure the rest of of the team are right up there with you.

Thanks for the kind words. I've replied to your ticket this morning, and everything should now be sorted.
Apologies for the inconvenience.

[#12]

Thanks Mand
You may wish to take James under your wing with particular emphasis on 'things aren't always as they first appear' 
Best regards
Dick

[#13]

*hides under Mand's wing*

[#14]

Oh.....errrr......hi James...didn't see you there. 
Have a good day my friend

[#15]

Well it is cold so...