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1 Month wait for Phone line normal?

dthapa511
Not applicable
Posts: 2
Registered: ‎08-01-2014

1 Month wait for Phone line normal?

I recently ordered unlimited fibre optic and I got a message today saying the engineer will be available on 6/2/2013. Is this normal? I was expecting it to be around 2 weeks. Sad Is there anything I can do from my end to have the line installed sooner? I live in West London if that matters.
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,917
Thanks: 621
Fixes: 174
Registered: ‎27-04-2007

Re: 1 Month wait for Phone line normal?

Hi there,
Welcome to Plusnet and the community forums. Sorry to hear about the wait for your order, there can be a wait time of a few weeks as the lead times are subject to engineer availability in your area.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dthapa511
Not applicable
Posts: 2
Registered: ‎08-01-2014

Re: 1 Month wait for Phone line normal?

Ok thanks for the info. I guess I'll just have to wait it out.
shantijoe
Dabbler
Posts: 15
Fixes: 1
Registered: ‎04-03-2014

Re: 1 Month wait for Phone line normal?

I hope you finally have a result. I've waited 6 weeks and now after the due date been told to expect a further 3 weeks delay at best  Cry
all the best, joe