1.99 a month offer

[#1]

evening
i have taken up the 1.99 a month for three months offer but have had an email saying im going to be charged full whack for the phone line this month (was switched on on 5 dec, billing date 11 dec)  ((ref  27261688 ))
also
am i going to be charged at the cheapo rate prorata for the week until my first bill? think that would be a tad tight...
i have also changed down from bbyw3 to 2 in the alst day or so - is this enough to make the system throw a wobbler?

[#2]

Hi there,
The special offer tickets (and associated discounts) are processed automatically by a script, so it sounds like this hasn't been actioned in time for your first bill.
You will get 3 full months at the discounted rate, but I'll take a look at the account, and make sure everything is going smoothly.

[#3]

Hi there,
To follow this up, the account change process is what's caused the issue for you here.
The account change removes any active discounts on your account, and requires a manual check to reapply them if necessary.
They have been reapplied, but you were billed in the interim.
Apologies for any inconvenience or confusion caused here, but I can confirm you have 3 months worth of discount applied to your account as of today.