0844 number access charges.
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0844 number access charges.
10-07-2015 3:25 PM
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With our previous provider we used an 0844 xxxxx number to get 1p per minute international calls with a connection charge of less than 10p.
Joining PlusNet in May I reckoned to check that I wouldn't get stung.
Now the latest bill indicates an access charge to PlusNet of nearly 10 p per minute. Totally unexpected.
Not sure if I've been a mug and missed something in the small print - but the latest bill has been a nasty shock.
Are there any alternatives?
Re: 0844 number access charges.
10-07-2015 4:16 PM
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The link below has more details
www.plus.net/ukcalling
Re: 0844 number access charges.
10-07-2015 4:18 PM
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Quote Not sure if I've been a mug and missed something in the small print - but the latest bill has been a nasty shock.
You've been a mug.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: 0844 number access charges.
11-07-2015 1:52 AM
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My parents on PN were doing the same, but to call Irish mobile numbers.
Anytime International 300 (which they have) gives 300 international minutes per month to listed countries (& call cannot exceed 30mins), it does not include calls to Irish mobiles; it is currently £7:00/month, but will increase to £7:50 in September.
For them to now ring Irish mobiles they are using their mobile phone (rather than PN LL), & using a different dial around number, it's 8ppm to an Irish mobile.
Obviously, they are now not using the 0844 numbers.
Re: 0844 number access charges.
15-07-2015 9:00 PM
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Is there something going wrong with your e-mails. This is not the first time this has happened, this was the case a few years ago as well.
Re: 0844 number access charges.
15-07-2015 9:04 PM
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Re: 0844 number access charges.
15-07-2015 9:14 PM
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The other info though has only arrived for one of the many accounts that I monitor for friends and family (yes I am the AU on these). This proves that you are not sending this info out to everybody.
Please look at your records and check what you are doing (or not) so that customers don't think you are taking extra money and not telling them. Not everybody comes on the forum to find out like I do so I imagine there are an awful lot of other customers who haven't been told yet as well.
Re: 0844 number access charges.
16-07-2015 8:59 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: 0844 number access charges.
16-07-2015 9:45 AM
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Matty
Re: 0844 number access charges.
16-07-2015 2:53 PM
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Re: 0844 number access charges.
16-07-2015 3:02 PM
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Quote from: BRABUS The other info though has only arrived for one of the many accounts that I monitor for friends and family (yes I am the AU on these). This proves that you are not sending this info out to everybody.
Quote from: BRABUS I can't determine which account it was as the person has 2 accounts at different addresses.
Thanks for clarifying. I'd need to know exactly which account didn't receive these notifications to be able to investigate. This is the first I've heard of someone not receiving them, and we can't simply check over hundreds of thousands of accounts that these emails have been sent to. Did the notification have any service notices on?
Re: 0844 number access charges.
16-07-2015 10:52 PM
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