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switching energy suppliers

idlewis
Grafter
Posts: 245
Registered: 20-01-2010

switching energy suppliers

Has anyone found it difficult to switch energy suppliers? Why do think this is? and what advice can you offer to resolve this issue?
Thanks
11 REPLIES
Community Veteran
Posts: 38,245
Thanks: 933
Fixes: 55
Registered: 15-06-2007

Re: switching energy suppliers

what issue - a few details would help
idlewis
Grafter
Posts: 245
Registered: 20-01-2010

Re: switching energy suppliers

I have just applied to switchover to a new enegy supplier - Utility Warehouse but an Energy supplier told someone that his energy company told him that he cannot switch to his new provider (Good Energy) because  it is not registered despite highly rated Which magazine and I am anxious that it will happen to me also as we are both on the same energy supplier.
David_W
Rising Star
Posts: 2,293
Thanks: 29
Registered: 19-07-2007

Re: switching energy suppliers

Would need more information on your friend.  It could be they refused to accept your friend if they were (for instance) on a meter, they could only accept quarterly direct debits.  Switching over should be hassle free and you should be able to do it online as simple as switching phone provider.  Once our current contract with E-On runs out, we're switching and saving a few hundred a year.
johpal
Grafter
Posts: 550
Registered: 20-04-2008

Re: switching energy suppliers

I have lost count of the number of times I have switched suppliers, never had a problem. On the last occasion, I used the "Switch with Which?" website and am quite satisfied.
However, I am something of a cynic. By the time the switchover is complete (6-8 weeks), the suppliers have usually changed (increased) their tariffs and I probably don't save much money. I do believe I am getting better customer service though.
Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Re: switching energy suppliers

British Gas are chasing me to switch to them at present.  One thing they guarantee is that if another supplier lowers their tariff below BG then they will match it.
smiffyb36
Grafter
Posts: 81
Registered: 11-05-2010

Re: switching energy suppliers

@artmo - thats the price tracker package, often it will only track one fuel, you'll probably/almost definately pay thru the nose on the other fuel if you have both from BG. this package was introduced as a marketing ploy when BG had all the bad press they did, once you really get into the figures its not that great. Online web saver 6 0r 7 is out now I think, much better offering from BG.
I said in another thread but i'd urge anyone wanting to change to go to the specific company websites to search for specialist packages. Due to different promises made to public/governemt etc nearly all suppliers offer specialist packages that offer massive savings or benefits if you look for them, they aren't promoted or highly advertised as the companies don't really want you to go onto them.
I've worked in the utilities industry for around 7 years.
alanf
Aspiring Pro
Posts: 1,931
Thanks: 77
Fixes: 1
Registered: 17-10-2007

Re: switching energy suppliers

During my switch from EDF to British Gas they managed to use the daytime reading I took from my Economy 7 meter and use that for both daytime and off-peak resulting in an incorrect bill. Also I wasn't given the £15 off my first bill that I had been promised for switching.
I was pleasantly surprised by British Gas. When I rang the complaints number the person who answered took possession of the problem, remained my contact throughout the following few days and rang me when they said they would.
Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Re: switching energy suppliers

So far we haven't had any rates quoted so here goes.  I'm with Eon on their Age UK tariff and I pay the following:
Gas - Primary units 5.975p/kWh  Secondary units 3.093p/kWh
Electricity Primary units 16.81p/kWh  Secondary units 11.82kWh
No standing charges.
I have just discovered I can save a further 10% on these rates by managing my account online.
In addition to the above my gas tariff includes a cold weather rebate which came to £24.42 reflecting the winter quarters.
tgr
Grafter
Posts: 109
Registered: 02-08-2007

Re: switching energy suppliers

I used a switch co on internet the most pop one (names gone out of my head) i used to switch on a regular basis every two years or so but as someone else has already said being cynical it is now almost a waste of time by the time you switch they have all gone up again.  In the early days of switching years ago you could make a really large saving.  However if it is some years since you changed or you have never changed supplier you will probably make a saving.  One of the switching services on the internet will do every thing for you and it has never failed for me
Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Re: switching energy suppliers

On some of the internet sites you can get £50 for signing up with certain suppliers but I wonder if they are the uncompetitive ones Undecided
How about rates the others are paying?  I'd like to see how mine compare, see post #8.
gswindale
Grafter
Posts: 942
Registered: 05-04-2007

Re: switching energy suppliers

Gas - 6.42ppu
Electric - 22.556ppu and 10.268ppu
Southern Electric Pricing Area - "online saver tariff" which expires in May 2011.
we also get a small discount for dual fuel & direct debit on the account.
I think the important thing to consider rather than purely a ppu figure is to take the Pricing Area into account as each tariff varies depending on the area in which you live for some reason (making it even harder to compare prices)