eBay refund
Not having much luck with refunds lately 
I purchased a drawer cover (£12.49+free delivery) for the freezer through eBay but I ordered the wrong part so contacted the seller for a returns address requesting a full refund. Posted the item back the same day and today I received the refund, less £2.50. I have emailed (all contact through eBay) the seller, who is a business, politely pointing out that under the DSR he has to refund the full cost including postage but as the postage was marked 'free' he must still refund the full purchase price. I told him I assumed it was an oversight and that I expect immediate payment of the £2.50.
Looking at his returns policy (I know, should have checked that out first ) it states:
I will wait till Monday to see what response I get but, irrespective of the sellers response, should I let eBay know that his returns policy breaks the DSR or only if he fails to cough up the £2.50?
What would you do?
I purchased a drawer cover (£12.49+free delivery) for the freezer through eBay but I ordered the wrong part so contacted the seller for a returns address requesting a full refund. Posted the item back the same day and today I received the refund, less £2.50. I have emailed (all contact through eBay) the seller, who is a business, politely pointing out that under the DSR he has to refund the full cost including postage but as the postage was marked 'free' he must still refund the full purchase price. I told him I assumed it was an oversight and that I expect immediate payment of the £2.50.
Looking at his returns policy (I know, should have checked that out first ) it states:
my bold.
Quote * All returned parts must be unused, unmarked, and undamaged. 2) Returns will not be accepted if the part has been used, or damaged whilst being fitted to an appliance. 3) Handling charges: We do not impose a handling charge for returned items. Refunds are given in full, but you will have to pay the cost of the return postage. In cases of buyer error, outgoing postage will not be refunded.
I will wait till Monday to see what response I get but, irrespective of the sellers response, should I let eBay know that his returns policy breaks the DSR or only if he fails to cough up the £2.50?
What would you do?
& I now recant my last statement as a result I was mistaken, however I will not edit it for clarity
Quote from: Mav The DSR is quite clear on this whether it's a mistake or you changed your mind the original postage has to be redunded. Obviously in this case the postage was free so that cannot be deducted from the refund.
[quote=http://dshub.tradingstandards.gov.uk/dsrexplained]
You have to refund any money paid in relation to the contract by, or on behalf, of the customer, to the person who made the payment. This includes the
full price of the goods
deposit or prepayment made
cost of delivery.
@Mav, Thanks for posting. You've obviously read the DSR rules more recently than I have. Am I wrong in thinking that if the seller makes it clear in his terms that the buyer has to pay return postage, this is not allowed
Not heard back from seller yet but I did say I'd give him to Monday.
Before I actually made the purchase I saw that he had 98% positive feedback and thought that was good enough. I should have checked out that 2% before hand as most of it relates to poor customer service when refunds are requested, rudeness and deducting original postage (even when free) from the refund
Before I actually made the purchase I saw that he had 98% positive feedback and thought that was good enough. I should have checked out that 2% before hand as most of it relates to poor customer service when refunds are requested, rudeness and deducting original postage (even when free) from the refund