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Would you let a trusted company access to your PC?

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Would you let a trusted company access to your PC?

Last month I upgraded to Accountz V3 an accounting package I've been using since the '80s in one form or another.
I've met the original programmer who subsequently founded the company and discussed programming many times with him.
The new version uses their own Cloud backup included for a year so thought I'd give it a go but have been met with some issues. During a call to their help line today the girl asked if they called use Teamviewer to access my PC to try to ascertain what is going wrong. I politely declined.
Would any of you have agreed access? I think I know what the answers will be...

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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13 REPLIES
James
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Registered: 04-04-2007

Re: Would you let a trusted company access to your PC?

Our support teams frequently use Go To Assist to do the same thing.
I think it's rare for them to be denied access.
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Re: Would you let a trusted company access to your PC?

I came across this about 9 years ago. We had problems with a VMware server and they wanted access to it. Now it was inside a secure location and no external access except for allowed clients. So my PC was used by them remotely to remotely control the VM server.  Shocked
Unless they were a company you had 100% trust in then no way - like the many many Indian calls. But to troubleshoot a problem on their s/w then yes.
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Re: Would you let a trusted company access to your PC?

Quote from: James
Our support teams frequently use Go To Assist to do the same thing.
I was forgetting about that.
I assume the only customers who use it have very little or no knowledge of PCs/routers/setup.
To be honest, I couldn't see them looking at my monitor would help any more than me describing what I see after taking the steps they advised. Steps I have taken before ringing, anyway.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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RichAllen
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Re: Would you let a trusted company access to your PC?

To be honest I'd be more than a bit wary of letting anyone into my PC, even Plusnet tech support guys.
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Re: Would you let a trusted company access to your PC?

The difference is them telling you what to type and what you actually type ...
With them in control then they know what is entered rather than what you say was entered - it maybe the same  Smiley They can also quickly do other checks.
Remember you are still in CONTROL, You can kick them off at any time.
Superuser
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Re: Would you let a trusted company access to your PC?

The BIG problem with diagnosing a PC problem is that it is almost impossible to write out a complete prescription of things to check.  Having direct access to the screen / keyboard enables the technician to quickly flit between screens accumulating data to assist in the resolution.  But it is hard to resist making 'tweaks' to correct little oddities along the way.  If you are concerned about this, let them know - otherwise you may just get a quick 'tune-up' as a bonus?
So I'm OK with a known company working with its product on my PC  but NOT the 'Microsoft Bangalore'  cowboys.  Memories of EVIL 40 minutes talking one them through various problems I was having getting the PC into a ready state for them to access - all from the comfort of my armchair and well away from the PC Smiley
nanotm
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Re: Would you let a trusted company access to your PC?

it depends on why they think they need access, the last time I let someone else remote control my pc it took me 2 weeks to completely eradicate any trace of the software they had used, but since it was a problem I couldn't fix I didn't have a lot of choice
just because your paranoid doesn't mean they aren't out to get you
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Re: Would you let a trusted company access to your PC?

Call back on their published support number and double check the authenticity of the caller.
Now Zen, but a +Net residue.
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Re: Would you let a trusted company access to your PC?

The authenticity wasn't in question as I originated the call.

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Re: Would you let a trusted company access to your PC?

I do 'remote work' (i.e. work at home) for several organisations, part of the contract normally stipulates "the organisations IT department" have the right to inspect the system their data is being worked on. It normally involves a virus check, certified software copy check, no illicit material, takes about an hour
I wouldn't get the work if I wouldn't let them in.
I just know the "techie" will activate the camera so always have some "trick, or picture" ready.
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Re: Would you let a trusted company access to your PC?

I'd let almost anyone use teamviewer on my PC yes. The connection can be terminated at any time.
TV is just like remote desktop and VNC. It's a screen with a mouse and keyboard. It's nothing like a command terminal where you can send naughty secret commands to the other computer without the owner knowing. All the other party can do is point click and type as if they were using the computer sitting at it. What you see them doing is all that they can do. As long as you're sat there keeping an eye on it there really isn't much of a threat.
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Re: Would you let a trusted company access to your PC?

So long as I am satisfied that the company is bona-fida I would allow access.  Just double check they are signed off at the end.
I had some set-up problems with a new HP laptop I bought.  Their tech staff took over tghe machine and sorted it out for me very efficiently.
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Re: Would you let a trusted company access to your PC?

Thanks for all your comments on this.
Bearing in mind all that has been said if the problem hasn't been fixed (it looks like it may have corrected itself now, though) I think I will allow them access. Teamviewer has been mentioned many times on these fora although I use LogMeIn to assist SWMBO, her family in Ukraine and my daughter (even the ex-wife  Cheesy).
Quote from: Mav
Would any of you have agreed access? I think I know what the answers will be...

I was wrong  Embarrassed

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still