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Wifi ok/ phone line dead

lb123
Newbie
Posts: 3
Registered: ‎28-01-2019

Wifi ok/ phone line dead

Please help,

phone line completely dead, just a vague clicking. No ringing when I call in either.

but WiFi is working....luckily

 

buti don’t see how that is possible!

 

madea complaint, toldthat my ne t update will b3on 31st January. Seems a bit vague

is my phone line included in a general “down”

 

many thanks

 

PS DAUGHTER HERE. MY MOTHER IS ON YOUR VULNERABLE PERSONS LIST. NO RED FLAGYET.?

she is 88 and blind... please try to get this fixed fast 

 

3 REPLIES 3
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lb123
Newbie
Posts: 3
Registered: ‎28-01-2019

Re: Wifi ok/ phone line dead

Just in case Plusnet is listening

i left my mobile number on the complaint

 

i can’t get through on live chat, just get told to phone,

 

could someone call me?

 

 

Jonpe
Champion
Posts: 2,191
Thanks: 613
Fixes: 8
Registered: ‎05-09-2016

Re: Wifi ok/ phone line dead

Yes, it's possible; I had the same problem about a year ago, used the line test on PN's site and it was fixed in just over a week.  You may have to 'remind' PN to refund you for the days of loss of service though.

lb123
Newbie
Posts: 3
Registered: ‎28-01-2019

Re: Wifi ok/ phone line dead

A week seems a little unreasonable!
My mum relies on phone
Can’t use internet easily
Thanks for replying