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Which report

rongtw
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Which report

Far too many people get a poor deal from their broadband provider, with problems ranging from very slow speeds to going days without any connection at all, which just isn’t good enough.

50% of customers have problems Knuppel

https://www.ispreview.co.uk/index.php/2017/10/claim-half-uk-households-suffered-broadband-problems-2...

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6 REPLIES
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Re: Which report

So,that means that the quango called "OFCOM" is not doing it`s job properly, then.........

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Re: Which report


rongtw wrote:.

50% of customers have problems Knuppel


That's a bit misleading as the article states that 53% of customers surveyed have had problems over the last year rather than 50% consitently having problems now.

 

 

Still not good reading, though.

 

But rather than suggesting customers change supplier which could just shift the issue with them more pressure should be put on the ISP and Openreach to solve them in a timely manner.

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Re: Which report

Mind you I can see the reason behind the Virgin Media price increases.

An extra £2.99 per month is quite strong.

Only because I need the internet at the moment, don't want the hassle of switching and taking out a 12/18 month contract on Fibre (which I can get now).

DaveyH
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Re: Which report

Frankly all surveys should be taken with a pinch of salt, nor would I trust the opinions of anyone that agrees to one...

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Re: Which report

Yes and how do you know the person behind the survey is not being paid off by a company to give a more favourable review?

DaveyH
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Re: Which report

You don't need to pay people off, you can get the answers you want just from how you frame the questions...