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What was the point?

Moderator
Moderator
Posts: 16,562
Thanks: 1,801
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Registered: 06-04-2007

What was the point?

Received a call from British Gas earlier in relation to switching to First:Utility.
Rather odd call in that the lady asked why I decided to switch and I explained I can get cheaper elsewhere by around £200 a year. She then said she had looked at my usage for the last year and can see that F:U can save me only £76 pa. I politely told her that I couldn't change my mind even if I wanted to as it's past the cooling off period. She said she knew that and we ended the call.
What was the point of the call as she had no intention of trying to retain my custom anyway Undecided

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

3 REPLIES
Community Veteran
Posts: 18,547
Thanks: 193
Registered: 12-08-2007

Re: What was the point?

Sounds like a box ticking exercise she was completing Wink
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: What was the point?

Maybe it was a proficiency exam ?Huh
Community Veteran
Posts: 18,547
Thanks: 193
Registered: 12-08-2007

Re: What was the point?

Maybe a load of hot air - or gas Wink Wink