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What's a BOT?

EnglishMohican
Aspiring Pro
Posts: 307
Thanks: 52
Fixes: 1
Registered: 08-04-2009

What's a BOT?

I am sure its obvious but not to me.
When you raise a ticket you usually get a reply from (Somebody's name)  BOT. I trust its not a shortened form of roBOT.  If not, what does BOT stand for?
5 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: What's a BOT?

Broadband Operations Team.
Basically, it's our Faults or Provisioning Teams.
Moderator
Moderator
Posts: 17,994
Thanks: 1,437
Fixes: 154
Registered: 11-01-2008

Re: What's a BOT?

Who may or may not be robots...

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

EnglishMohican
Aspiring Pro
Posts: 307
Thanks: 52
Fixes: 1
Registered: 08-04-2009

Re: What's a BOT?

Thank you. Broadband Operations Team it is.
So where does a CSC Analyst come in. Is one of those a BOT or not?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: What's a BOT?

So, that's a Customer Support Centre analyst who will deal with the majority of calls and tickets.
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: What's a BOT?

Quote from: dvorak
Who may or may not be robots...

I deny that allo.......\zz..z..z..\az.....\.z..z.z.\....z.....\z
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Kelly Dorset
Broadband Service Manager