cancel
Showing results for 
Search instead for 
Did you mean: 

What is wrong with this screen cap?

Community Veteran
Posts: 6,586
Thanks: 206
Fixes: 14
Registered: 16-02-2009

What is wrong with this screen cap?

Can you spot the obvious error?

steam.png

13 REPLIES
Community Veteran
Posts: 16,848
Thanks: 1,135
Fixes: 13
Registered: 06-11-2007

Re: What is wrong with this screen cap?

No... Huh

Moderator
Moderator
Posts: 25,786
Thanks: 1,133
Fixes: 47
Registered: 14-04-2007

Re: What is wrong with this screen cap?

No + 1 Sad

Customer and Forum Moderator.
Product of the Tyrell Corporation
Moderator
Moderator
Posts: 17,253
Thanks: 904
Fixes: 105
Registered: 11-01-2008

Re: What is wrong with this screen cap?

yes.
Will Moderate For Thanks
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: What is wrong with this screen cap?

What if you do not have the old phone available?

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: What is wrong with this screen cap?

Precisely. I had a similar sort of situation the other week trying to log in to an online mobile phone account from my PC. It insisted it had to text me a code to use and I had NO signal Shocked You can imagine that when I did get logged in later the feedback wasn't too polite.
tokey
Aspiring Pro
Posts: 178
Thanks: 41
Fixes: 2
Registered: 30-01-2013

Re: What is wrong with this screen cap?

Does the number have to match the old number you are removing?

 

I assumed this was just a verification step so any number you put in as long as you get the message is fine?

Community Gaffer
Community Gaffer
Posts: 2,859
Thanks: 1,534
Fixes: 62
Registered: 22-02-2016

Re: What is wrong with this screen cap?

Is the issue more about if your mobile was lost/stolen?

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 4,773
Thanks: 1,055
Fixes: 27
Registered: 16-10-2014

Re: What is wrong with this screen cap?

There's nothing wrong with the image as I see it considering it does say "If your phone is available, ...". So I guess if it isn't then there are other ways to remove the number, considering your phone could be lost or stolen.

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: What is wrong with this screen cap?

@Mook. Invariably that's never the case.
@tokey there's nowhere to enter another number.
Community Veteran
Posts: 4,773
Thanks: 1,055
Fixes: 27
Registered: 16-10-2014

Re: What is wrong with this screen cap?

@Anotherone - I don't know where that screen capture is from but if you're saying there is no other way then that is stupid beyond words taking into consideration what I said earlier regarding lost or stolen phones.

Community Gaffer
Community Gaffer
Posts: 2,859
Thanks: 1,534
Fixes: 62
Registered: 22-02-2016

Re: What is wrong with this screen cap?


Mook wrote:

I don't know where that screen capture is from


By the way the page is styled with the colour scheme and button i am going to guess that this is Steam? And anyone who knows Steam would also know they have the worst customer service ever.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 6,586
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Re: What is wrong with this screen cap?

Yes it is Stream the steam guard app settings.

You change your phone number you need to send a text to the OLD number, but you have already told them you don't have access to the phone...

I asked them to change the setting from app to email last month when my phone broke, I wanted to move it to a new number but found this page when I wanted to so.

 

Without access to the old number you have to go through the help and they are the pits. Fine if you port your number, but I don't want to.

nanotm
Pro
Posts: 5,674
Thanks: 109
Fixes: 1
Registered: 11-02-2013

Re: What is wrong with this screen cap?

the last time I had a contract sim I didn't want to port the number on I had it moved to a payg sim and reissued by the old provider just so I could go through the rigmarole of changing the number on a few dozen websites ...

 

the time after that I ported the number just so I didn't have to do all that nonsense again /

just because your paranoid doesn't mean they aren't out to get you