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Warning to all Nationwide Customers - EDIT El Reg hype - see edit

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Warning to all Nationwide Customers - EDIT El Reg hype - see edit

Make sure you have some options in place because this could really go wrong http://www.theregister.co.uk/2012/11/02/nationwide_mainframe_to_sap_server/
Quote
Nationwide Building Society will become the first big UK banking firm to pull its core computing functions off mainframe computers and run them on SAP servers in the next few weeks.
It's an operation that an insider described as like replacing the engine on a jet plane, mid-flight.
The launch of the five-year project is slated for this month. No Nationwide spokespeople were available for comment before launch but it's interesting to sketch out the benefits and risks of this pioneering computer change before it lands.

EDIT
Looks like a complete over reaction
From this http://www.computerworlduk.com/news/it-business/3320029/nationwide-preparing-large-customer-system-s... most of the transfers have already happened
Quote
By Leo King | Computerworld UK | Published 12:15, 22 November 11
Nationwide, the world’s largest building society, is preparing to transfer customer data in several major system migrations in the next month.
As part of the company’s £1 billion Voyager technology transformation, Nationwide has created a new mortgage platform and internet banking site.
Today, Nationwide said it was nearing the end of moving customers onto its new internet platform, with the migration due to be complete in two weeks.
18 REPLIES
kdoug007
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Re: Warning to all Nationwide Customers

Just my  humble  opinion  ,, would  never  touch any  of there  products,,,
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Re: Warning to all Nationwide Customers

About 4 years ago I had need to look at migrating our MS SQL databases to SAP.
The company decided to stick with MS SQL ...for better or worse.
Customer and Forum Moderator.
Product of the Tyrell Corporation
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Re: Warning to all Nationwide Customers

Strat, can you do a short 'idiots' guide' to the terms you've mentioned?
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Re: Warning to all Nationwide Customers

Problem with SAP. Qualified SAP technicians don't come cheap.
(oldjim...thanks duly noted)
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Re: Warning to all Nationwide Customers

OK.... Thanks for the warning, but what does it mean for the customers?  What are you warning the customers about?
Is there a security risk on the online or indeed in bank, banking?
Will the online banking system be less secure?
Will the online banking system be unavailable during the change over?
Will the online banking system be only available at certain timess?
will the online bankning system be intermittently { not forecast } unavailable?
Just warning that the building society is changing its computer system is not really very informative.
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Re: Warning to all Nationwide Customers

Hopefully nothing will happen but it just might in the worst case crash their systems so you may not be able to do one or other of the following
Internet banking
Cash machine withdrawal
Credit card validation
I hope and expect it will go smoothly but if it doesn't  Shocked just make sure it doesn't catch you unawares
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Re: Warning to all Nationwide Customers

Or maybe there will be a computer foul up resulting in an extra few noughts on the end of my account total. Smiley
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Re: Warning to all Nationwide Customers

Thanks for making us aware of this potential problem.
Not sure if it would also affect standing orders, direct debits but if things do go wrong it will cause major problems, you would think they would have learned lessons from problems other banks have had.
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Re: Warning to all Nationwide Customers

Hmm... so it might be a more "intermittent fault" type thing, as it is a 5 year project... rather than an overnight changeover job then...
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Re: Warning to all Nationwide Customers

The Register article is a bit misleading http://www.computerweekly.com/news/2240085420/Nationwide-banks-on-SAP-for-business-transformation
This is the end of a 5 year project not the beginning
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Re: Warning to all Nationwide Customers

I Wonder how PN or any other company would deal with the situation if a standing order/direct debit failed to be paid as a result of a problem at the Nationwide or any other Bank.
No doubt you would get a standard warning letter but this usually includes a warning that if the amount is not paid within a specified time the service will be stopped, with PN for instance I think it is 7 days ?
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Re: Warning to all Nationwide Customers

Quote from: Oldjim
Correct but if there are going to be problems they will very likely be in the first stage as subsequent stages will presumably learn from the earlier successes or failures
I Wish that statement applied to our politicians !
NB Apologies in advance for change of subject !
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Re: Warning to all Nationwide Customers - EDIT El Reg hype - see edit

See my edit - first post - I shouldn't believe all the hype El Reg puts out  Embarrassed
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Re: Warning to all Nationwide Customers - EDIT El Reg hype - see edit

That`s a relief then......
Smiley