cancel
Showing results for 
Search instead for 
Did you mean: 

View recent bill

Community Veteran
Posts: 8,615
Thanks: 960
Fixes: 9
Registered: ‎02-08-2007

View recent bill

Email from plusnet to inform me of this months bill and a link to the main website to look at the details of the phone bill,

No problems with that until we get to the section which says choose which month for bill, OK but then we get the message download Acrobat Reader to read this bill, ok done that except the thing does not work so no way I can view my bill.

In the past there was no problem with viewing my bill, no need to download anything to read it, why the change.

Perhaps PN can send me a monthly bill through the post ?

8 REPLIES
Highlighted
Community Veteran
Posts: 18,012
Thanks: 1,686
Fixes: 19
Registered: ‎06-11-2007

Re: View recent bill

Just had mine through the email..... and they were trying to rip me off ... so I clicked on view my bill and it worked ok for me...

resulting in a very long "live chat" to get the bill corrected...

Didn`t have to get Acrobat reader.... am using Firefox up to datest version....

Nuff sed .

Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: View recent bill

I tried this morning and I can't get to see my bill. All I get is 'We can't complete your request at the moment, please try again later'.

Community Veteran
Posts: 8,615
Thanks: 960
Fixes: 9
Registered: ‎02-08-2007

Re: View recent bill


@shutter wrote:

Just had mine through the email..... and they were trying to rip me off ... so I clicked on view my bill and it worked ok for me...

resulting in a very long "live chat" to get the bill corrected...

Didn`t have to get Acrobat reader.... am using Firefox up to datest version....

Nuff sed .


PN trying to rip you off ? ........never ! We will do you proud.

I have firefox on a android tablet, perhaps it needs updating, will try that.

Wink

Community Veteran
Posts: 8,615
Thanks: 960
Fixes: 9
Registered: ‎02-08-2007

Re: View recent bill

Updated, still no luck.....not urgent will give it a try on the desktop during next week.

Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: View recent bill

I'm getting a totally different message this morning....

'There has been an issue; please consult your system administrator'

jab1
Seasoned Champion
Posts: 2,271
Thanks: 614
Fixes: 9
Registered: ‎24-02-2012

Re: View recent bill

@Mayfly Probably no consolation to you, but I can see all my bills with no problem. W7 HP using FF63.0.3 64bit.

John
Community Veteran
Posts: 5,666
Thanks: 1,563
Fixes: 37
Registered: ‎16-10-2014

Re: View recent bill

I appreciate it's of no use to yourself @Mayfly, but like @jab1 I can see my bills. Well I say see when what actually what happens for me is that the bill is downloaded so I don't see it until I open it myself.

Is this the case for everyone i.e. the Bill is downloaded?

If it is then surely the wording needs changed from View to Download as there is quite a difference between the two.

 

Community Veteran
Posts: 18,012
Thanks: 1,686
Fixes: 19
Registered: ‎06-11-2007

Re: View recent bill

I did not have to download it..... after going through the "log in" procedure and clicking my account , or whatever, it appeared on my screen.... no download instructions at all...