cancel
Showing results for 
Search instead for 
Did you mean: 

Vehicle repairs - who to trust...?

Moderator
Moderator
Posts: 16,569
Thanks: 1,802
Fixes: 125
Registered: 06-04-2007

Vehicle repairs - who to trust...?

The original estimate for the damage to the Zafira was a tad over £2100 with such things as a new near-side front door handle and mirror where just a little scratching was done along with a new near-side rear door and near wheel arch plus paint and labour. This was from the body shop recommended by the main Vauxhall dealer where we purchased it 18 months ago and I told them that I was most likely going to meet the cost myself.
In the end we went for the insurer's recommended garage even though they are over 50 miles away as we get the benefit of a courtesy car without having to make an additional claim and 3 year warranty on all work done as well as they would sort any issues out and not me. Just had a call to confirm their details of what needs to be done which is just paint the door handle and mirror, a new door skin and not replace the whole door (unless they see excessive damage once the old skin is off), wheel arch replaced as well as the trims. They also said that there was some damage to the front bumper where SWMBO obviously mounted the pavement before striking the post. This wasn't pointed out by the previous garage.
I feel happier going through the insurer's garage but one never really knows who is actually being the most truthful Sad

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

4 REPLIES
Community Veteran
Posts: 13,929
Thanks: 515
Fixes: 8
Registered: 01-08-2007

Re: Vehicle repairs - who to trust...?

Bodywork wise no idea... I've repaired our car after a front end smash but it was literally unbolt the old parts and bolt on the donor parts from another matching model we had that was the same colour.
Mechanical wise i try to do most things myself but that doesn't always work out well either. I had the engine out for a cambelt swap.. went back in, wouldn't start, turned out coil had gone in the process and for the last few years i've been battling electrical gremlins. Now it appears the ECU has gone  Roll eyes This caused a knock on effect of failing the cooling fans which then boiled the engine and appears to have fubar'd the head gasket.
Luckily i have a spare engine.. with an old timing belt on it so after years of hassle and spending £stupid, i am back at square one  Crazy All because the local cowboys in their professional garages refused to do the original cambelt because they were scared of the car.
Still.. at least i know how to do it properly now and have the timing tools etc. Now i just need to get the ECU repaired or bodge an external fan switch using an arduino...
I need a new signature... i'm bored of the old one!
Community Veteran
Posts: 6,586
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Re: Vehicle repairs - who to trust...?

I sent my Mondeo off for a repair/quote from my insurers agents. They wrote it off - damage was only a small bash & scrape on the NS wing. I asked for it back, when I got it back the OS headlight was smashed, the bonnet was damaged, the front valance was hanging off, and an additional bash on the NS wing.
The repairer said it wasn't them, they car had been sent to a "recovery agent", even though I expressly asked for it back, the agent said that that was how they received the car from the repairer. The agent was the one who returned to to me a week after it was meant to be returned by the repairers.
After a lot of complaining to the insurance company I eventually got more money from them but it left me with a bad taste and I will never use them again.
One of the reasons for getting it back was the fact that there was still a lot of my possessions left in the car. And as the damage stood it was perfectly usable and would have passed an MOT again.
Moderator
Moderator
Posts: 16,569
Thanks: 1,802
Fixes: 125
Registered: 06-04-2007

Re: Vehicle repairs - who to trust...?

My Nissan Bluebird was written off (uneconomical to repair) back in 1988 when a French lorry driver managed to rip off the entire near-side like a can opener Sad
Within a month of the scrap dealer taking it away I was getting letters from another London Borough Council regarding unpaid parking tickets even though I had completed and returned the relevant documents to the DVLA. It all got sorted eventually.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 7,928
Thanks: 603
Fixes: 8
Registered: 02-08-2007

Re: Vehicle repairs - who to trust...?

Most people end up out of pocket following a write off and a payout from their insurance company.
As for car repairs it's often a gamble, the lowest quote might mean a poor job or cheaper parts being used but equally some main dealers pass on the car to specialist repairers and then add a percentage to the cost.
Last repair I had done was a smashed colour coded bumper, contacted one of these firms who come out to you and do the job on your drive.
It took the guy 4 hours but did an excellent job, £150 not cheap but a lot cheaper than a new bumper.