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VPN IPsec blocked?

Kp1
Newbie
Posts: 4
Registered: 4 weeks ago

VPN IPsec blocked?

I have vodafone mobile, we have poor signal here so had a sure signal box , had for about 2 1/2yrs, been with plusnet nearly 2, but signal box has stopped working 23rd march, contacted vodafone twice, then plusnt, vodafone again they are saying plusnt need to set up vpn tunnel as ipsec is being blocked by internal firewal server with in the network, so phone plusnet again after a 30 min wait again to get told they dont surport it ,i need to google it so i can try and sort it, any ideas??thks

5 REPLIES
Browni
Seasoned Champion
Posts: 1,944
Thanks: 631
Fixes: 41
Registered: 02-03-2016

Re: VPN IPsec blocked?

Have you checked the Plusnet Firewall? (login required)

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Kp1
Newbie
Posts: 4
Registered: 4 weeks ago

Re: VPN IPsec blocked?

Shouldnt plusnet do that?

Browni
Seasoned Champion
Posts: 1,944
Thanks: 631
Fixes: 41
Registered: 02-03-2016

Re: VPN IPsec blocked?

That's a firewall which is under your control.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Kp1
Newbie
Posts: 4
Registered: 4 weeks ago

Re: VPN IPsec blocked?

How do i go about getting my  firewall ?

Kp1
Newbie
Posts: 4
Registered: 4 weeks ago

Re: VPN IPsec blocked?

Have found firewall settings and changed and changed it , think it has worked sure box is waking up,pitty plusnet surport dont no these things to try could of saved me about 5hrs, thank you for your help