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Unable to Contact Customer Services - No online Chat or phone

PamT
Hooked
Posts: 9
Registered: ‎03-04-2020

Unable to Contact Customer Services - No online Chat or phone

If we have an issue why are we not able to complete an online form for Customer Services to respond to when they are able.

Aware that online chat and phone centres do not seem to be working at the moment.

Having to use Community to raise issues.

4 REPLIES 4
pkroberts
Dabbler
Posts: 16
Thanks: 1
Registered: ‎01-12-2015

Re: Unable to Contact Customer Services - No online Chat or phone

I'm afraid to say that this is an issue which Plusnet refuse to do anything about. There have been multiple requests for an online form or email system for reporting faults and in my experience, over a number of years and trying many browsers, the online chat simply doesn't work. So the only options are to hang on the phone or shout loudly on the forum.

Not great, but Plusnet clearly aren't going to change.

shutter
Community Veteran
Posts: 20,835
Thanks: 3,188
Fixes: 47
Registered: ‎06-11-2007

Re: Unable to Contact Customer Services - No online Chat or phone

Unfortunately, PlusNet customer service has degraded to this level, over the last couple of years.. and it would seem to be in decline... since BT started to take the reins.

Live Chat was deliberately closed, with no notification, and PlusNet lied to those who wanted to use it, saying that it was busy and try later, for about 5 weeks after they had closed it down.

Good luck with your problem.

 

198kHz
Seasoned Hero
Posts: 5,049
Thanks: 1,864
Fixes: 31
Registered: ‎30-07-2008

Re: Unable to Contact Customer Services - No online Chat or phone


@PamT wrote:

If we have an issue why are we not able to complete an online form for Customer Services to respond to when they are able.


Until a few years ago we could raise a 'ticket' online and wait for a reply, and many of us older hands have questioned the wisdom of withdrawing that facility.

Eventually banging one's head against a brick wall loses its appeal. 😐

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N
RobPN
Hero
Posts: 3,752
Thanks: 1,676
Fixes: 5
Registered: ‎17-05-2013

Re: Unable to Contact Customer Services - No online Chat or phone


@198kHz wrote:

 

Eventually banging one's head against a brick wall loses its appeal. 😐


That might depend on the rhythm!

Maybe tapping details of a problem in morse code would work?

At least @shutter probably wouldn't have found it necessary to change ISP!  Cheesy